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Performs monthly close activities, journal entries, account reconciliations, accruals, variance analysis, financial reporting, and GAAP compliance. Prepares financial statements, commission and bonus schedules, sales contract records, and external audit support materials. Reviews financial information and assists management with reporting. Uses Microsoft Office, ERP and financial management systems in a hybrid accounting role.

Manages general accounting activities for assigned brands and entities, including monthly, quarterly, and year-end close, balance sheet reconciliations, operating P&L review, variance commentary, and internal controls. Leads and develops accounting staff while improving procedures, automation, technology utilization, and resource allocation. Partners with finance, brand operations, marketing, and other cross-functional teams to achieve accurate and timely financial reporting.

Leads the enterprise applications strategy, roadmap, modernization, operations, and lifecycle management for ERP, CRM, HCM, finance, analytics, integration, and internally developed systems. Oversees implementations, upgrades, security, compliance, vendors, budgets, service management, resilience, and technical debt reduction. Builds and manages multidisciplinary applications teams while partnering with executive and business leaders to align technology investments with organizational goals.

Supports the President and leadership team, facilitates leadership meetings, coordinates meeting schedules, tracks action items, assists franchisees, and manages varied administrative or project-oriented work. The role requires prioritization, follow-through, problem-solving, communication, adaptability, and the ability to influence others without direct authority.

Leads the strategy, architecture, development, and optimization of Neighborly’s AWS data platform, data lake, and enterprise data pipelines. Partners with marketing, analytics, data science, and business teams to deliver trusted data for customer engagement, reporting, AI/ML, and GenAI. Establishes engineering standards, governance, monitoring, quality, and operational processes while leading and developing a high-performing data engineering team.

Leads and develops a Marketing Support team, managing workload, priorities, resources, and service delivery across multiple brands. Monitors support trends and operational performance, improves workflows, creates standard operating procedures and documentation, and identifies automation and standardization opportunities. The role also collaborates cross-functionally, evaluates technology and vendor solutions, and makes data-informed recommendations.

Manage a technical marketing operations team and oversee email and SMS campaign execution, including segmentation, personalization, testing, QA, deployment, and monitoring. Establish scalable campaign standards, templates, documentation, and automation. Collaborate with data, product, engineering, legal, creative, analytics, and vendors to resolve technical issues, ensure compliance and deliverability, manage launch risks, and optimize lifecycle marketing performance.

Lead development and scaling of an enterprise new-owner onboarding system for multiple franchise brands. Standardize processes, KPIs, dashboards, and communication cadences; drive cross-functional initiatives; advise executives and brand leaders; track onboarding and franchise performance; and deliver executive reporting to improve franchisee ramp and operational consistency.

As a Sr. Product Manager, you'll define Neighborly's strategy for local listings and reputation management, optimizing presence across platforms, managing teams, and driving performance through analytics and technology.

Build and maintain scalable datasets, data models, and pipelines integrating GA4, Google Ads, call-tracking and SEO tools. Create dashboards and automated, location-level reporting (using Python and BI tools). Lead analyses on website traffic, lead generation, conversion performance, and digital marketing; provide technical direction and reports for franchise network stakeholders.