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Provide first-line application support for the SYNKROS casino management system: troubleshoot, research, document, escalate, and resolve customer issues; deliver phone and on-site support during implementations; configure software and peripherals; maintain CRM records; work rotating non-business hours and travel to customer sites as required.

Lead technical artist bridging art and engineering for Unity-based slot and multimedia games. Integrates and optimizes assets, builds tools/pipelines, produces VFX/shaders, profiles performance, mentors artists, prototypes features, and participates in field research and tradeshows.