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Mark43 invites applicants for general roles to empower communities through technology. Successful candidates will build software for first responders, with opportunities for growth and teamwork.

Lead Mark43's AI-enabled engineering initiative by designing and orchestrating multi-agent systems that plan, write, review, test, and deploy software. Write prompts, scaffolding, and tool integrations (VCS, test runners, internal APIs), evaluate agent performance, prototype LLM-based workflows, collaborate cross-functionally, mentor teammates, and contribute to on-call rotations.

Lead end-to-end execution of cloud infrastructure programs, coordinate cross-functional teams (engineering, product, security, compliance), manage timelines, risks, budgets, and dependencies, report status to senior leadership, drive Agile delivery improvements, and ensure compliance with security and regulatory frameworks.

The role involves designing and developing a universal search platform, integrating data, leading system architecture, and mentoring junior engineers.

The Customer Experience Manager will advocate for clients, foster product adoption, resolve issues, and collaborate with teams to enhance user satisfaction post-implementation.

The Customer Experience Manager advocates for clients, ensuring needs are met throughout the product lifecycle. Responsibilities include relationship building, feedback tracking, tracking NPS scores, and collaborating with cross-functional teams.

Serve as a client-facing trusted advisor to drive product adoption, user satisfaction, and renewals. Participate in pre- and post-implementation, advocate for client needs, capture feedback for product teams, track issue resolution, manage NPS and surveys, collaborate cross-functionally, and travel frequently to client sites to support change management and workflows.

Design, build, and operate integrations between the Mark43 platform and external systems (911, state DBs, evidence systems). Lead API and messaging architecture, implement REST APIs, message-queue and event-driven pipelines, ensure observability and testing, collaborate with product and partners, and contribute to coding standards and sprint planning.

Lead the development of a search and data integration platform, ensuring architecture, integration, and delivery of complex software systems in a safety-focused environment.

Design and execute SQL-based ETL processes to migrate legacy public safety data into Mark43. Collaborate with customers, contractors, and internal teams to map legacy schemas, handle edge cases, ensure data fidelity, and improve migration tooling while managing timelines and stakeholder relationships.