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Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.

Own revenue accounting for SaaS and Professional Services arrangements, applying ASC 606, SSP, and allocation methodologies. Govern automated revenue recognition across Salesforce and NetSuite, manage reconciliations and exception reporting, support close and audits, and partner with Revenue Operations, Deals Desk, Professional Services, FP&A, Legal, and systems teams. Drive scalable controls, integrations, forecasting inputs, and business systems improvements.

The Product Manager will drive execution of CAD workflows, collaborate with engineering and cross-functional teams, and integrate emerging technologies into mission-critical operations.

Own the full enterprise software sales cycle across Colorado, New Mexico, and Utah, from prospecting and territory planning through negotiation and close. Build relationships with public safety and government leaders, conduct product demonstrations, develop proposals, manage Salesforce forecasting, and collaborate with business development, customer success, product, and implementation teams. Regular travel to customer sites, conferences, and industry events is required.

Manage and grow UK enterprise accounts by supporting technical implementations, troubleshooting services, analyzing customer environments, recommending interfaces, migrations, and analytics, and advocating for customer needs. Collaborate with Services, Customer Experience, Product, Engineering, Sales, and Delivery teams to resolve issues, support implementations, track account metrics, train customers, communicate product feedback, and align timelines and payment milestones.

Own and operate production database infrastructure at scale, ensuring monitoring, performance, reliability, backups, disaster recovery, and capacity planning. Optimize MySQL configurations, queries, schemas, indexes, and execution plans. Automate maintenance, execute upgrades and migrations, investigate incidents, improve documentation, and partner with software engineers on scalable database practices. The role also provides technical guidance to junior team members and supports cloud infrastructure using Terraform.

Owns territory strategy, prospecting, pipeline generation, relationship development, product demonstrations, procurement navigation, contract negotiation, forecasting, and closing new enterprise customers across Indiana, Kentucky, and Tennessee. The role sells public safety SaaS to government agencies and requires building a greenfield territory, engaging senior decision-makers, attending industry events, and collaborating with Business Development, Marketing, Product, Customer Success, and Implementation teams.

Lead and manage a software engineering team developing AWS cloud-native public safety products. Set technical direction, oversee architecture and project delivery, plan releases, manage backlogs, remove blockers, coordinate UK and US teams, and mentor engineers. Provide people management through one-to-ones, feedback, career development, delegation, and inclusive team building. The role requires strong experience with frontend and backend services, distributed systems, integrations, and modern technologies including Java, TypeScript, JavaScript, React, SQL, and MySQL.

Lead FP&A analysis, forecasting, budgeting, and long-range planning. Build financial models, partner with cross-functional leaders, support month-end variance analysis, executive reporting, process improvements, and cash forecasting.

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