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Processes mortgage hardship, modification, and HELOC maturity requests: reviews documentation, pulls credit and AVM, calculates DTI, recommends solutions, prepares closing packages, updates core systems, communicates decisions, performs collections actions, and ensures regulatory and servicing guideline compliance.

Provide exceptional in-person and phone member service, identify needs via discovery questions, cross-sell deposit/credit/insurance/investment solutions, process transactions/accounts/loan applications, resolve issues, perform account maintenance services, and support credit union initiatives and outreach.

Provide exceptional in-person and phone member service, identify needs, cross-sell VyStar financial products, process accounts and transactions, handle basic loan applications, and resolve member issues while following compliance and risk guidelines.

Support FP&A through budgeting, forecasting, profitability modeling, KPI analysis, ad-hoc financial analysis, reporting to senior management and the Board, and process improvements. Build and maintain models (FTP, AOP, branch expansion), extract data using BI tools, and assist with regulatory exam requirements and strategic initiatives.

Maintain and report on enterprise risk register using GRC software; work with business owners to identify, assess, monitor risks and controls; develop risk dashboards, KRIs/KPIs and playbooks; verify attestations; manage issue escalation and remediation; provide user setup and access support; assist with process flows and promote risk culture across the organization.

Investigate and document suspicious member and transactional activity using BSA/AML systems; file SARs and regulatory reports; monitor alerts, maintain KYC, support risk framework, provide training and QA, and collaborate with internal teams and law enforcement.

The Regional Vice President is responsible for leading branch teams to achieve growth goals, ensuring stellar member experiences, and driving financial results across a designated region while fostering a positive work environment.

The Relationship Specialist I provides exceptional member experiences, identifies needs, promotes financial solutions, processes transactions, and resolves member issues professionally.

The Relationship Specialist I is responsible for enhancing member experiences, identifying member needs, cross-selling financial products, and handling transactions. This role includes providing excellent customer service while growing relationships and supporting credit union initiatives.

Provide exceptional in-person and phone member service, handle account transactions, open accounts, process loan applications, identify member needs, cross-sell deposit/credit/insurance/investment solutions, perform additional member services (notary, wires, disputes), and support credit union initiatives while maintaining compliance and risk awareness.