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The Systems Engineer II is responsible for the administration and support of internal systems, including troubleshooting, upgrading, and enhancing applications. This role involves collaboration across various teams, managing support tickets, and delivering exceptional customer service while handling complex projects and documenting processes.

The Client Relationship Specialist ensures client satisfaction by addressing inquiries from Multiple Employer Plan participants. This role involves handling 401(k) compliance, troubleshooting participant issues, and maintaining adherence to departmental schedules. The specialist is responsible for guiding clients on plan corrections and resolving financial escalations within set response times.

This role involves leading IT initiatives to boost Voya's market share in benefit administration. Responsibilities include establishing partnerships, negotiating agreements, training internal and external teams, maintaining vendor relations, and evaluating market trends in benefit administration technologies.