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Manage a book of enterprise customers through onboarding, adoption, retention and expansion. Lead success reviews, produce metrics and product updates, monitor account health, collaborate with sales and professional services, log activity in Salesforce, and meet quarterly renewal and adoption targets.

Manage a portfolio of customers to drive adoption, retention, and growth of Hootsuite and partner products. Onboard customers, develop mutual success plans, lead reviews, monitor account health, analyze metrics, log updates, collaborate with sales and professional services, and meet quarterly renewal, adoption, and advocacy targets.

Sell Hootsuite enterprise solutions end-to-end to new customers within landmark industries. Prospect and build outbound pipeline, demo products, respond to RFPs, negotiate and close deals, collaborate with pre/post-sales and SDRs, track activity in Salesforce, and support customer handoffs and expansion strategies to meet quota.

Design, build and operate backend services and an infrastructure platform. Support developer experience, maintain production environments, diagnose and repair distributed systems, perform maintenance and migrations, reduce toil and alert noise, provide tooling and interfaces for teams, participate in on-call rotation, and document work.

Own full sales cycle to acquire new enterprise customers, build and execute territory and outbound strategies, manage complex evaluations and negotiations, present to C-suite, handle RFP/RFI and security/privacy reviews, coordinate with pre/post-sales teams, and track activities in Salesforce, Sales Navigator and 6Sense to meet quota.