Leads renewals, retention, expansion, executive engagement, forecasting, and complex contract negotiations for high-value enterprise SaaS accounts. Builds multi-product partnerships, influences VP-level stakeholders, manages complex buying processes, and improves account management practices and operational processes.

Develop, maintain, and operate backend tools, libraries, automation, and services. Design and evolve the infrastructure platform, evaluate new technologies, reduce toil, support developer experience, run on-call rotations, diagnose distributed systems, perform maintenance and migrations, and produce documentation and demos.