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Lead development and management of a program master schedule and integrated cost/schedule baseline. Support PMO with scope, schedule, cost, risk, EVMS reporting (IPMDAR/CSDR), forecasts, risk register maintenance, management reviews, and cross-functional coordination to drive program financial and schedule performance.

Designs, develops, tests, debugs, and integrates complex software systems. Analyzes requirements, implements algorithms and database interfaces, ensures quality control, and leads multiple development teams. Works with system/hardware engineers, applies ITOM/ITSM/HRSD/CSM knowledge, and codes using HTML/CSS/JavaScript while evaluating COTS/GOTS/FOSS tools.

Design and execute test plans and procedures for CNO and embedded software systems. Develop test fixtures, diagnostic programs, and documentation. Lead and contribute on engineering teams, validate networking protocols, and produce test reports throughout the development lifecycle.

Lead a contracts team for State, Local, and federal IT and health services portfolios. Oversee contract negotiation, compliance with FAR and state procurement rules, proposal reviews, risk mitigation, staff development, and stakeholder engagement to drive sector growth.

Lead development and management of program master schedule and integrated cost/schedule baselines. Monitor scope, schedule, cost, risk, and quality; produce forecasts, manage EVMS, coordinate PMO activities, produce briefings, support proposals, and drive continuous improvement for a large defense program.

Manage a 24/7 Help Desk program for a government customer, overseeing ITSM service delivery, quality assurance, staffing across sites, budget and schedule, stakeholder engagement, continuous improvement, training, and reporting using JIRA. Ensure adherence to ITIL standards and contract requirements while mentoring staff and meeting program milestones.

Develop and maintain BMC Helix/Remedy workflows, forms, and integrations (REST API, WebServices, LDAP). Gather and document requirements, produce designs, test scripts, and demos. Support production changes, incident work, sprint delivery in Agile, participate in on-call rotation, and drive continual service improvements while minimizing customization and maintaining configuration control.

Develop, maintain, and enhance complex software systems; design, code, debug, and test software components; customize and implement ServiceNow (ITSM/ITOM/HRSD/CSM) solutions and integrations using REST/SOAP; write scripts, business rules, ACLs, and queries; lead development teams; produce documentation; collaborate with systems and hardware engineers; ensure performance and deployment meet system requirements.

Manage configuration management and change control for USPACOM J6 enterprise IT. Maintain configuration baselines, administer CM/ITSM processes, coordinate with engineering/operations/stakeholders, produce technical documentation and briefings, and support service delivery improvement and mission partner interoperability at JBPH-H.

Design and prototype accessible web and mobile interfaces; produce wireframes, sitemaps, mock-ups, and specifications; collaborate with developers and product teams to implement front-end designs; define usability and accessibility standards and translate user needs into UX solutions.