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Support and enhance MetLife's ServiceNow platform by gathering and documenting functional requirements, participating in discovery and Agile ceremonies, creating UI mock-ups, improving ITIL-based processes, driving automation opportunities, and assisting with technical documentation to boost user adoption and operational efficiency.

Process new business cases using MetLife systems: retrieve sold case documents, review underwriting notes, update group/class structure, order PPO dental cards, generate policies/certificates, reconcile first bill, initiate MetLink, complete WorkDesk/Bizflow cases, and communicate via email templates.

Lead administration of ADA standalone claims and leave adjudication. Make eligibility decisions, manage recertifications, intermittent tracking, RTW confirmations, and update systems. Coordinate with claim specialists, QA, supervisors, employers, employees, and medical providers to ensure accurate documentation and timely resolution within recommended 5-business-day TAT across federal, state, and company leave programs.

Administer ADA standalone claims and make initial eligibility decisions. Perform leave administration tasks (recertification, intermittent tracking, RTW confirmation), update systems and diary documentation, and adjudicate federal, state, and company leaves within business TAT. Communicate with employees, employers, physician offices, and internal claims teams.

Lead ADA claim administration and absence management, make eligibility and entitlement decisions, manage leave tasks (recertification, intermittent tracking, RTW), update systems and documentation, meet compliance TATs, and coordinate with claim specialists, QA, supervisors, employees, employers, and provider offices.

Lead process and solution design initiatives across Retirement & Income Solutions to simplify operations, improve customer and employee experiences, and drive cost and revenue outcomes. Use data analysis, journey mapping, service blueprinting, and experimentation to validate ideas, build roadmaps, and manage cross-functional implementation with stakeholders across technology, finance, legal, risk, and operations.

Administer ADA standalone claims and perform absence management and adjudication for federal, state, and company leaves. Make eligibility and entitlement decisions, gather documentation from employees, physicians, or employers, manage recertification, intermittent tracking, RTW confirmation, and update systems with accurate leave status and diary notes. Meet a recommended turnaround time of up to five business days.

Execute risk-based internal audits across MetLife functions, evaluate control design and effectiveness, perform testing, prepare review-ready documentation, and develop well-supported conclusions. Support Audit Leads, meet deadlines, leverage data analytics and AI tools for insight and efficiency, and communicate findings to stakeholders while pursuing ongoing professional development.

Manage ADA standalone claims and perform leave administration including eligibility decisions, recertifications, intermittent tracking, RTW confirmations, and system updates. Evaluate new ADA claims against leave plans, maintain diary documentation, meet TAT targets, adjudicate federal/state/company leaves, and coordinate with claim specialists, QA, supervisors, employers, employees, and physician offices.

Administer ADA standalone claims and make eligibility decisions; evaluate new ADA claims against leave plans; perform leave administration (recertification, intermittent tracking, RTW confirmation); update systems and documentation; meet TAT compliance (up to 5 business days); adjudicate Federal, State, and company leaves; interact with claims staff, QA, supervisors, employees, employers, and physician offices.