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Manage a portfolio of accounts to minimize bad debt by following up with agents, brokers, and customers; resolve billing issues; set up payment arrangements; monitor delinquencies and use collection techniques while providing customer service and supporting loss prevention.

Develop and revise insurance policy forms and endorsements, ensure regulatory compliance, research competitor forms, support filings and implementations, lead form-related projects, train and mentor team members, and provide underwriting and regulatory support.

Draft and develop insurance policy forms and endorsements for new or revised coverages, ensure regulatory compliance, prepare filing documentation, support stakeholders, mentor peers, and participate in special projects to maintain competitive, clear, and supportable policy language.

Handle moderate-to-high complexity insurance claims from coverage review through liability and damages analysis to resolution. Investigate losses, set reserves, manage vendors and litigation, negotiate settlements, deliver technical training, and meet service level agreements while communicating with stakeholders.

Provide administrative and operational support for the insurance Product Services Group: track and resolve issues via a service management system, perform user and agency system maintenance, triage incidents through ServiceNow, respond to escalations, and deliver timely customer communications.

The Product Development Specialist develops insurance forms, ensures compliance with regulations, mentors staff, and manages documentation for filings.

The Sr. Director of National Business Development develops business strategies, manages relationships with brokers, and drives growth for Markel Specialty. This role involves leading broker compensation programs and ensuring collaboration with internal teams.

Manage moderate-to-high complexity casualty and excess claims from coverage inquiry through liability and quantum analysis to timely resolution. Investigate, negotiate and settle claims; make coverage determinations; manage nationwide litigation and defense counsel; set reserves and evaluate settlements; communicate with underwriting and stakeholders; provide training and act as technical referral; work independently with minimal oversight while adhering to internal guidelines and reporting requirements.

Examine, analyze, and evaluate casualty and property claims to determine coverage and liability. Calculate and approve payments within authority limits, obtain liability releases, prepare drafts, and ensure compliance with state laws, company procedures, and reporting requirements.

Serve as regional business development lead for Markel's Central Region retail partners (IL, MI, OH, WI). Build and maintain producer relationships, coordinate producer visits with underwriting and leadership, create and execute regional marketing strategies, analyze retail market trends, drive revenue and retention, and increase brand awareness. Frequent travel required.