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Provides expert Level 3 support for cloud-based enterprise applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and client communications. Collaborates with Engineering, DevOps, Product, and Sales to improve platform stability, scalability, onboarding, and service delivery. Ensures compliance with Incident, Problem, and Change Management processes while using automation, scripting, observability, and ticketing tools.

Provide L2 application support for enterprise digital solutions: troubleshoot cloud-based systems, perform root-cause analysis, onboard/configure clients, participate in on-call rotation, and collaborate with Engineering/DevOps to resolve incidents and improve processes.

Execute small-scale scanning projects according to schedules and procedures, prepare daily and monthly operational reports, assist with project document storage and management, handle document boxes weighing up to 5 kilograms, and support other duties assigned by supervisors. The role requires basic Windows and Office skills, Chinese typing proficiency of at least 30 characters per minute with an error rate below 10%, and fluent Mandarin and Taiwanese speaking and listening abilities.

Lead and develop an inbound inside sales team, drive new customer acquisition and expansion, exceed revenue targets, monitor KPIs and CRM forecasts, coach modern digital and solution-selling practices, and collaborate with enablement, marketing, operations, and support teams.

The EMEA Design Manager will oversee design delivery for data center projects, manage multidisciplinary teams, ensure compliance with standards, and report on project metrics.

The Imaging Specialist II prepares and scans physical documents into digital formats, ensuring quality and adherence to procedures while maintaining an organized workspace.

The Principal Solutions Architect leads technical solution design, partners with hyperscalers, ensures architectural integrity, and drives customer engagement through compelling narratives and demos.

Lead Iron Mountain's global SOX IT program, maintain IT control frameworks in Optro, oversee ITGC testing and remediation, mentor audit teams, advise on IT risks and implementations, and collaborate with global IT and InfoSec stakeholders.

Develop and maintain complex project schedules for capital projects, analyze performance, provide insights, and collaborate with teams to optimize timelines.

Administer and upgrade GlobalScape EFT MFT infrastructure, troubleshoot SFTP/FTPS/HTTPS/AS2 transfers, automate workflows with PowerShell and VB scripts, manage SSH/PGP keys and SOX reporting, and coordinate with infrastructure teams for connectivity and security.