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Perform end-to-end accounts payable: validate invoices against POs, execute weekly payments, troubleshoot exceptions and duplicate invoices, reconcile vendor statements, generate and analyze financial reports, and communicate with vendors and internal stakeholders to resolve discrepancies.

Handle inbound customer interactions using standard scripts and procedures to resolve issues, update databases, escalate complex cases, meet SLAs, and provide empathetic service under moderate supervision.

Handle inbound customer inquiries using standard scripts and procedures to resolve issues, document interactions, and escalate complex cases. Provide empathetic, accurate information, maintain required certifications/licenses, meet SLAs, and support team goals while managing your own workload under moderate supervision.

Handle customer calls using standard scripts to resolve issues, identify needs, update records, explain policies, escalate complex cases, and meet SLAs while following procedures and working under moderate supervision.

Handle inbound customer interactions using established scripts and procedures to resolve issues, gather case information, update databases, escalate complex issues, explain policies, and meet service-level agreements while providing empathetic service.

Handle inbound customer calls using scripts and established procedures to resolve issues, gather information, update databases, and escalate complex cases. Provide empathetic, policy-based support to meet SLAs while working under moderate supervision and maintaining required training and certifications.

Handle inbound customer inquiries using scripts and case notes, assess and resolve or escalate issues, update databases, explain policies, meet SLAs, and follow company procedures with moderate supervision.

Handle inbound customer inquiries using scripts and established procedures, assess and route calls, update case notes and databases, escalate complex issues, explain policies, and meet SLAs while providing empathetic service.

Perform accounting tasks following established procedures including preparing journal entries, maintaining and reconciling ledger and sub-ledger accounts, finalizing intercompany reconciliations, liaising with AP and business partners, identifying process gaps and recommending improvements, supporting project tracking and reporting, training junior staff, and ensuring report-to-record integrity.

Supervise daily tasks of business, technical support, and production teams; manage hiring, training, performance appraisals, and KPI reporting; coach associates, identify coaching/training needs, and ensure quality, productivity, and compliance.