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Provide bilingual (Spanish) benefits support by advising participants on plan provisions, handling phone and web inquiries, completing transactions, documenting cases, meeting call-center metrics and timelines, escalating when needed, and guiding participants through required forms.

The Senior Java Full Stack Developer designs and develops scalable enterprise applications using Java and Spring. They lead architectural discussions, mentor developers, and collaborate with teams to ensure high-quality delivery and adherence to technical best practices.

Manage a customer experience team to meet SLAs, coach and develop staff, oversee hiring and performance reviews, optimize revenue and reduce penalties, deliver KPI and compliance reports, identify process improvements, and manage delivery strategies.

Supervise daily activities of business, technical support, and production teams; manage hiring, performance reviews, coaching, training, and KPI reporting; ensure quality, productivity, compliance, and process improvements to enhance end-user experiences.

Own and drive end-to-end product and vendor management for CX technologies. Define roadmaps, prioritize requirements, manage vendor performance and contracts, enable sales, drive operational adoption, ensure compliance, evaluate new vendors, and track ROI and value realization metrics.

Own and drive end-to-end product and vendor management for CX technologies. Define roadmaps, prioritize requirements, manage vendor performance and contracts, enable sales with playbooks and ROI tools, drive operational adoption, validate licensing and invoices, evaluate new vendors, ensure security and compliance, and track ROI and CX outcomes across assigned product portfolio.

Handle participant inquiries about benefit plans via phone and web, complete transactions, document calls in case management system, follow call center metrics, perform timely callbacks and escalate as needed, and comply with company policies.

Handle inbound customer contacts using scripts and established procedures to resolve or escalate issues, update databases, explain policies, and meet SLAs while providing empathetic service.

Lead a product team to own roadmaps and product lifecycle, align cross-functional stakeholders, partner with technology and marketing, engage customers as escalation points, and recommend future product features to meet business needs.

Lead a product management team, enforce product roadmap and lifecycle, partner with technology for timelines, collaborate with marketing on customer definition, engage customers as escalation point, and recommend future product features.