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Provides first-level monitoring and production support for U.S. healthcare payer, provider, and PBM applications. Responsibilities include alert monitoring, incident logging, triage, prioritization, escalation, SLA tracking, operational reporting, dashboard preparation, shift handoffs, and coordination with L2 and L3 teams. The role requires adherence to HIPAA and PHI guidelines, flexible participation in rotating 24/7 shifts, and knowledge of healthcare workflows such as claims, eligibility, and payments.

Provides first-level monitoring and production support for U.S. healthcare payer, provider, and PBM applications. Responsibilities include monitoring alerts and metrics, triaging and escalating incidents, coordinating troubleshooting calls, maintaining SLA compliance, preparing reports and dashboards, documenting shift handoffs, and supporting L2/L3 engineering teams. The role requires adherence to HIPAA and PHI guidelines, familiarity with claims, eligibility, and payment workflows, and flexible participation in rotating 24/7/365 shifts.

Processes, classifies, images, verifies, and archives electronic and hard-copy documents according to client and contract requirements. Captures document information in databases, validates automated data extraction results, processes outbound correspondence, and transmits completed data to appropriate teams while following established procedures and policies.

Performs first-level accounting process reviews, verifies invoices, and resolves invoice, receipt, payment, and check request issues using established procedures. Escalates documents requiring attention, meets productivity and quality targets, follows detailed operating instructions, and complies with company policies. Works under close supervision with no supervisory responsibilities.

Supervises accounting services teams and owns review deliverables. Reviews expense, payment, and outstanding reports for accuracy and authorization; sets priorities, mentors employees, manages performance and staffing actions, coordinates with supervisors and departments, supports senior management, and contributes to process improvement and administrative initiatives while ensuring policy compliance.

Provides call center and customer support by assessing inquiries, identifying needs, explaining policies, resolving or escalating issues, documenting case information, and meeting service-level agreements. Uses scripts, established procedures, and databases while communicating specialized information empathetically. Works under moderate supervision, manages an individual workload, follows company policies, and supports effective client and end-user outcomes.

Prepares journal entries, reconciles ledger and sub-ledger accounts, supports intercompany reconciliation, and maintains Report to Record accuracy. Identifies process gaps, recommends improvements, assigns unreconciled items for review, supports project tracking, provides quality feedback, and trains junior colleagues as needed. Works independently within established procedures and complies with company policies and standards.

Receives, sorts, scans, opens, processes, and distributes incoming mail and materials. Operates mail sorting and opening equipment, handles payment capture and rejected items, completes clerical tasks, and performs accuracy and compliance testing. The role requires standing, walking, lifting up to 10 pounds, and working on-site Monday through Friday.

Provides entry-level customer support through routine call center activities, assessing calls, identifying customer needs, explaining policies, gathering information, updating databases, meeting service-level agreements, and escalating complaints or complex issues. Communicates warmly and empathetically while following scripts, established procedures, company policies, and close supervisory guidance.

Provides entry-level call center support by assessing calls, identifying customer needs, explaining policies, updating databases, meeting service-level agreements, resolving routine issues, and escalating complaints when necessary. Uses scripts and established procedures while communicating warmly and empathetically with customers under close supervision.