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Provides customer support through routine call center activities, assessing calls, identifying needs, explaining policies, updating customer records, meeting service-level agreements, and escalating complaints when needed. Uses established scripts, procedures, and case information to deliver warm, empathetic service and resolve client issues under moderate supervision.

Provides entry-level call center and customer support services using established scripts, procedures, and service-level guidelines. Assesses calls, identifies customer needs, explains policies, updates databases, resolves routine issues, and escalates complaints when necessary. Works under close supervision while communicating warmly and empathetically with clients and end users.

Classifies documents according to established procedures and instructions. Requires basic proficiency with Excel, Outlook, and Windows, responsibility, schedule flexibility, and preferably living near the Las Torres area. The position works Monday through Friday from 7:00 a.m. to 3:30 p.m. and includes statutory and enhanced benefits.

Handles routine call center activities, assesses customer calls, identifies needs, provides policy and product information, updates databases, meets service-level agreements, and escalates complaints or complex issues. The role follows scripts, established procedures, and company standards while communicating with customers empathetically and resolving issues under moderate supervision.

Provides call center and customer support services by assessing calls, identifying customer needs, explaining policies, updating records, resolving routine issues, and escalating complaints when necessary. Uses scripts, case notes, established procedures, and service-level guidelines to deliver empathetic and specialized assistance while maintaining accurate information and complying with company standards.

Drive sales growth with U.S. state and local government agencies by generating opportunities, managing pipelines, leading RFP/RFI responses, nurturing client relationships, negotiating contracts, and identifying upselling opportunities. The role requires deep knowledge of government procurement, contract vehicles, compliance, HHS, Medicaid/MMIS, and related healthcare, BPO, call center, and payment solutions.

Supports accounting operations by preparing metrics, assisting with audits, maintaining process documentation, ensuring compliance with standardized procedures, generating invoices, monitoring progress, and escalating issues. The role requires at least one year of finance operations experience, strong Excel skills, logical thinking, urgency, and adaptability to a fast-paced environment. Extended shifts and weekend availability may be required during month-end closing.

Processes incoming electronic and hard-copy documents by sorting, imaging, classifying, capturing information, and archiving records. The role requires attention to detail, basic computer skills, adherence to mailroom security procedures, and efficient work in a fast-paced environment. Associates must be able to lift up to 50 pounds, sit or stand for extended periods, and collaborate effectively while meeting client and contract requirements.

Processes, classifies, verifies, and transmits electronic and hard-copy documents according to client requirements. Sorts, images, files, archives, and captures document information, creates database records, validates automated data extraction results, and ensures completed data reaches the appropriate next level while following established procedures and policies.

Reviews journal entries and accounting classifications, supports reconciliations, dashboards, audits, and process documentation. Monitors review progress, ensures adherence to standardized procedures, and leads quality verification efforts while escalating concerns to management.