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Performs routine accounting tasks: records financial transactions, maintains the general ledger, prepares balance sheet reconciliations, collects information for financial reports and audits, follows standardized procedures, supports projects, and complies with company policies.

Lead and coach a team of Customer Service Associates to ensure high-quality, patient-focused call center operations. Oversee staffing, WFM coordination, QA, escalations, performance tracking (AHT, CSAT, NPS), reporting (EOD/WBR), error/complaint tracking (EMBER/CTM), and disciplinary actions. Partner with cross-functional teams and the client to resolve issues and drive continuous process improvements.

Perform objective quality reviews across functional areas, track and update quality monitoring data, meet quality and productivity standards, support process improvements, administer QA tasks, and ensure corrections are completed.

Supervise a transaction processing team, set priorities, and manage hiring, training (3+ employees), performance appraisals, payroll, billing/invoicing and financial reporting. Ensure client SLAs, risk management, security, compliance, business continuity, drive process efficiencies, coordinate resource planning and client transitions, and communicate with stakeholders.

Lead and oversee an operations analysis team as liaison to customers and operations leadership. Build customer-focused relationships, develop and present operational strategic plans, manage analyst growth and quality, provide domain expertise, and coordinate approval of recommendations for dashboards, SLAs, procedures, governance, and metrics to drive process and cost improvements.

Performs journal entries, maintains and reconciles ledger and sub-ledger accounts, finalizes intercompany reconciliations, liaises with AP and business stakeholders, identifies process improvements, supports project tracking and reporting, provides guidance and training to junior staff, and ensures report-to-record integrity.

Handle inbound customer interactions using standard scripts to resolve issues, escalate when needed, and update case records. Follow established procedures to meet SLAs, provide empathetic service, and support team goals under moderate supervision.

Entry-level role performing document receipt, classification, imaging, data capture, verification, and transmission per client and contract requirements. Works within established procedures under close supervision and supports operational processes.

Perform accounting operations including intercompany reconciliations, AP liaison, monthly and quarterly balance justifications, tracking/reporting project and people metrics, and creating customized reports and dashboards to support client operations.

Entry-level role that receives, processes, classifies, images, sorts, and archives electronic and hard-copy documents per client contract requirements. Captures and verifies data, supports automated extraction tools, ensures transmission to next processing stage, follows standardized procedures, and works under close supervision.