Top Tech Jobs & Startup Jobs

Oversee Expedia Group’s multi-site outsourced contact center vendors across voice, chat, and back-office channels. Manage performance, compliance, service levels, escalations, remediation plans, budgets, forecasts, and cost-saving initiatives. Analyze customer and operational data to identify root causes and improve processes. Lead cross-functional projects, business reviews, vendor readiness, and service disruption responses while coaching team members and vendor leaders.

Oversee Expedia Group’s outsourced contact center vendors across multiple sites and channels. Manage vendor performance, compliance, service levels, escalations, cost efficiency, forecasting, budgets, and remediation plans. Analyze customer interactions and operational data to identify root causes and improve processes using analytics, automation, and AI. Lead cross-functional initiatives, business reviews, vendor training, and team development while partnering with product, policy, finance, and workforce planning teams.

Own the end-to-end design of Vrbo’s Trips experience across web and app, from opportunity framing through launch and iteration. Design accessible, brand-aligned experiences for trip planning and group coordination, using research, analytics, experimentation, and prototypes. Partner with product, engineering, content, and research teams, explore AI-enabled experiences, and elevate team craft through critiques, design reviews, mentoring, and advocacy for inclusion.

Leads a high-performing traveler escalations team handling complex customer issues across Expedia Group brands. Responsibilities include coaching supervisors, managing daily operations, defining KPIs and OKRs, optimizing processes, using operational data, improving workflows, ensuring business continuity, and partnering cross-functionally. The role champions traveler advocacy, resolution ownership, employee engagement, inclusion, and consistent service delivery across regions and communication channels.

Build and operate production agentic AI experiences for travel discovery, itinerary planning, personalization, and booking. Responsibilities span agent orchestration, backend services, APIs, data and retrieval systems, user-facing applications, evaluation, observability, safety, and production support. The role owns product outcomes from problem definition through launch and iteration, collaborates across Product, Design, Data, and Engineering, mentors teammates, and establishes reusable patterns for reliable AI workflows.

Own the end-to-end design of Vrbo’s Trips experience across web and app, from opportunity framing through launch and iteration. Design accessible, branded experiences for trip planning, stays, and group coordination. Partner with product, engineering, content, research, and analytics teams; use prototypes, experimentation, and AI tools to shape strategy. Mentor designers, lead critiques, elevate craft, and incorporate traveler insights and behavioral data into product decisions.

Design, build, operate, and evolve scalable, reliable, observable data lake and catalog platform services. Lead technical design, develop well-tested software, support SLOs and incident learning, collaborate with stakeholders, create implementation plans, mentor engineers, and contribute to platform architecture and open-source initiatives.

Manages relationships with hotel and lodging partners, identifies revenue growth opportunities, analyzes account performance data, conducts consultative commercial discussions, supports negotiations, and recommends actions to improve partner competitiveness and revenue. The role involves frequent outbound communication, portfolio management, KPI tracking, CRM documentation, and collaboration with internal stakeholders in a fast-paced travel technology environment.

Build and operate production agentic AI experiences for travel discovery, itinerary planning, personalization, and booking. Responsibilities span agent orchestration, backend services, APIs, data and retrieval systems, web experiences, evaluation, observability, safety, and production operations. The role owns product outcomes from ambiguous problem definition through launch and iteration, partners cross-functionally, mentors teammates, and establishes reusable patterns for reliable AI workflows.

Drives new business and strategic partner growth for Expedia Group Advertising. Owns the full sales cycle from prospecting and solution development through negotiation, closing, and renewals. Builds advertising and partnership solutions, manages enterprise relationships, develops pipeline, uses market and revenue insights for territory planning, and collaborates with sales, marketing, product, planning, insights, and operations teams. Meets revenue targets, maintains CRM data, influences senior decision-makers, and coaches peers.