Top Tech Jobs & Startup Jobs

The Director of Data & Insights leverages analytics to guide strategy and optimize performance, collaborating with cross-functional teams to drive data-driven decisions and artist growth.

Lead ITSM and ServiceNow knowledge strategy: own stakeholder relationships, backlog, KPIs, and governance. Improve incident/request/problem/change processes, define reporting and success measures, drive KB content quality and deflection, prioritize enhancements, coordinate UAT, and partner with operations to automate work and reduce noise across a global ServiceNow team.

Deliver ServiceNow reporting and analytics: define KPI standards, build dashboards/scorecards, maintain reporting datasets and integrations, automate data quality checks, provide operational insights, support release and operations reporting, and partner with global platform and product stakeholders for data-driven decisions.

Lead ServiceNow custom-app and HRSD domain: own stakeholder relationships, backlog, KPIs, and end-to-end service design. Define journeys, approvals, acceptance criteria, drive UAT and adoption, ensure upgrade-safe, secure, supportable solutions, and coordinate delivery with a global ServiceNow team.

Manage digital rights and claims across UGC platforms, support platform launches and emerging markets strategy, maintain Reference File and conflict-resolution queues, detect and report fraud, escalate legal issues, support labels/territories with daily requests, and collaborate with partners to design solutions and improve rights operations.

Lead account management for artists and labels, oversee merchandise and D2C strategies, drive growth, and mentor high-performing teams in the music marketing space.

Lead product strategy and delivery for UMG's artist-facing audience intelligence platform (Halo). Build workflow-driven CRM and campaign tools, partner across labels to standardize practices, manage a matrixed product team, drive adoption and measurable fan growth, ensure data privacy and ethical use, and own product success metrics and budget.

Manage onboarding, operational and technical relationships with digital business partners; oversee content delivery, catalog backfill, data stewardship, and fulfillment. Coordinate across legal, commercial, rights, and strategy teams to implement processes, troubleshoot issues, specify supply-chain improvements, and support new partner types and emerging technologies.

Lead end-to-end artist marketing campaigns for Virgin Music Group Canada, developing fan-first strategies across digital and physical formats. Manage budgets, timelines, creative development, paid media, influencer and creator activations, DSP pitches, and cross-team collaboration with artists, managers, labels, and agencies. Monitor trends, analyze campaign performance, and provide strategic local and global coordination.

Manage end-to-end music and video rights clearances and licensing, draft and administer music agreements, assess legal and reputational risks, coordinate cross-functional teams, maintain tracking systems, and recommend process improvements to support artist releases and licensing opportunities.