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Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

This role involves building end-to-end prototypes, working with customers to identify needs, and representing the company in executive meetings. You'll collaborate cross-functionally to shape product direction based on customer insights and provide technical guidance on integrations and cloud deployments.

This role involves overseeing the product vision for IT & Cyber Risk, driving AI integration, collaborating on product delivery, and engaging with stakeholders to align product strategy with corporate goals.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.

Build and operate secure, scalable event-driven backend services in TypeScript on AWS. Own services end-to-end, design REST APIs, implement tests, maintain infrastructure as code (CDK), participate in on-call rotations, and use AI tools to accelerate development.

Manage and facilitate contract signature workflows using DocuSign, review and compare final documents, support legal and Deal Desk teams with amendments, draft novation agreements, organize legal files, and maintain secure storage of signed agreements. Provide administrative support to ensure accurate, timely contract execution and compliance with company policies.

The Director of Engineering Operations will enhance operational effectiveness, drive data-driven decision making, and oversee engineering initiatives to ensure predictable delivery at scale.

Generate outbound pipeline and qualify enterprise prospects for Diligent's GRC SaaS. Use lead‑gen tools and multi-channel outreach to engage C‑level buyers, schedule demos, log CRM activity, meet KPIs, and coach team members to improve results.

Support CEO Office strategic and operational initiatives with focus on governance, ESG reporting, and AI transformation. Track cross-functional workstreams, document and improve governance processes, identify automation and AI opportunities, prepare leadership materials, and maintain momentum on OKRs and priorities while coordinating stakeholders and surfacing risks and dependencies.

Lead design and deliver end-to-end fullstack features using Angular frontends and C#/.NET cloud-native services on AWS. Mentor engineers, influence architecture, apply AI-assisted tools responsibly, contribute to testing, CI/CD, and cross-team delivery while owning services through production.