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This role involves overseeing the product vision for IT & Cyber Risk, driving AI integration, collaborating on product delivery, and engaging with stakeholders to align product strategy with corporate goals.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.

Build and operate secure, scalable event-driven backend services in TypeScript on AWS. Own services end-to-end, design REST APIs, implement tests, maintain infrastructure as code (CDK), participate in on-call rotations, and use AI tools to accelerate development.

Manage and facilitate contract signature workflows using DocuSign, review and compare final documents, support legal and Deal Desk teams with amendments, draft novation agreements, organize legal files, and maintain secure storage of signed agreements. Provide administrative support to ensure accurate, timely contract execution and compliance with company policies.

Lead and coach a global Professional Services team to ensure high utilization and quality delivery across the customer journey. Manage resource planning, escalations, recruitment, training, process improvements, and KPI attainment (Utilization, SLAs, CSAT, timesheets). Drive internal initiatives and continuous improvement to boost product adoption.

The Customer Success Manager oversees account management, ensures client satisfaction through relationship-building, manages renewals, and collaborates with internal teams for optimal product usage.

The Director of Engineering Operations will enhance operational effectiveness, drive data-driven decision making, and oversee engineering initiatives to ensure predictable delivery at scale.

Generate outbound pipeline and qualify enterprise prospects for Diligent's GRC SaaS. Use lead‑gen tools and multi-channel outreach to engage C‑level buyers, schedule demos, log CRM activity, meet KPIs, and coach team members to improve results.

Support CEO Office strategic and operational initiatives with focus on governance, ESG reporting, and AI transformation. Track cross-functional workstreams, document and improve governance processes, identify automation and AI opportunities, prepare leadership materials, and maintain momentum on OKRs and priorities while coordinating stakeholders and surfacing risks and dependencies.

Provide Tier 1 phone-based technical and customer support: triage and resolve software/Internet/connectivity/login issues, document CRM tickets, escalate per process, follow up with customers, and coordinate with Customer Success and ProdOps to ensure timely resolution and client satisfaction.