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Own revenue expansion for assigned State, Local, and Education (SLED) accounts. Manage full sales cycle from lead to close, build executive relationships, develop account strategies, drive adoption of Pluralsight, coordinate extended account team, manage pipeline and forecasting, and meet quota while supporting customer success.

The Enterprise Customer Success Manager focuses on engaging and retaining major clients, driving value through strategic partnerships and data-driven insights to ensure customer success and satisfaction.

Own the full sales cycle for business customers, expanding revenue within assigned accounts and developing new opportunities. Build trusted senior-level relationships, manage pipelines, close contracts, forecast business, and create customer-specific growth strategies. Educate customers on Pluralsight’s value, guide adoption, and coordinate solution engineers, business development representatives, and customer success managers to deliver successful outcomes.

Serve as a German-speaking enterprise Customer Success Manager focused on driving adoption, outcomes, renewals and expansion. Build C-level relationships, run QBRs/EBRs, deliver data-driven insights, success plans, and consultative engagements while collaborating cross-functionally to mitigate risk and scale processes.

Own the strategy, roadmap, packaging, and go-to-market evolution of Pluralsight’s AI, Cloud, and Security learning solutions. Design blended learning programs, define expert perspectives, identify content and lab components, monitor market needs, and use customer and learner data to improve outcomes. Partner with Product, Sales, Marketing, Curriculum, Engineering, and Services teams, support strategic enterprise deals, manage solution benchmarks, and drive adoption, renewals, and revenue growth.

Build and lead Pluralsight’s global compliance program, including the compliance framework, Code of Conduct, risk assessments, vendor due diligence, whistleblower hotline, investigations, anti-corruption controls, sanctions screening, intellectual property compliance, export controls, ECCN classification, licensing, and voluntary disclosures. Partner with HR, finance, engineering, and executives to manage regulatory, legal, and reputational risk across global operations.

Sell Pluralsight's SaaS learning platform to enterprise customers by hunting new business, expanding existing accounts, managing complex multi-stakeholder sales cycles, applying MEDDPICC/value-based selling, developing territory and account plans, collaborating with internal teams, and traveling to meet customers to close large deals.

Generate new business pipeline by researching target accounts, outreaching via calls, email, and social, qualifying leads, and handing off sales-ready opportunities. Partner with Sales and Marketing, track pipeline and forecasts using Salesforce, and meet monthly appointment and pipeline quotas.

Owner of complex enterprise sales cycles: prospecting, territory and account planning, multi-stakeholder selling, applying MEDDPICC, collaborating cross-functionally, and closing new business while growing existing accounts. Hybrid role with customer travel.

Leads the marketing operations function, team, martech roadmap, lead management, CRM integrations, data architecture, campaign attribution, reporting infrastructure, and vendor governance. Partners with Revenue Operations, Analytics, IT, and Finance to maintain reliable GTM data flows, improve data quality, and support scalable revenue growth. Manages technical professionals and leads technology transformation and re-platforming initiatives.