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Manages customer account portfolios and overdue receivables through outreach, collections, dispute resolution, account analysis, and payment coordination. Maintains accurate transactional records, monitors portfolio performance, and collaborates with Finance and Customer Service stakeholders. Identifies process gaps and supports workflow automation, digital tools, and AI-assisted service improvements while reviewing outputs for accuracy, compliance, and appropriate customer outcomes. Requires fluent English, C1 German, enterprise systems experience, and at least two years of relevant experience unless holding an advanced degree.

Administer, configure, optimize, and integrate the Codebeamer ALM platform in a regulated product development environment. Responsibilities include managing workflows, permissions, traceability, reporting, data migration, integrations, DevOps support, and ALM metrics. The role partners with software, systems, quality, regulatory, and IT teams to support compliant lifecycle management and engineering processes.

Conduct remote, phone, and digital sales to patients, managing the full sales cycle from outreach and needs discovery through objection handling, follow-up, and closing. Maintain accurate customer and opportunity records in SFoA, CRM, and Udesk. Support digital patient engagement through livestreams, social media, communities, and online events. Collaborate with sales, marketing, operations, and customer service teams while improving sales processes and maintaining compliant, patient-focused communications.

Conduct remote, phone-based consultative sales to patients, from needs discovery and product explanation through objection handling, follow-up, and closing. Manage customer information and sales opportunities in SFoA, CRM, and Udesk systems. Collaborate on livestreams, social media, patient communities, and online campaigns to generate and convert leads. Maintain accurate records, improve sales processes, and coordinate with sales, marketing, operations, and service teams while following healthcare compliance requirements.

Supports credit and collections for assigned customer accounts, communicating in English and Italian to resolve payment issues and arrangements. Maintains account records, investigates discrepancies with Finance and Customer Service, follows compliance controls, escalates complex issues, and uses digital and AI-enabled tools. Contributes to workflow improvements and automation initiatives within Medtronic’s shared-services credit operations.

Supports Japan Sales Operations by coordinating medical equipment repairs, inspections, maintenance, rentals, reservations, shipments, and returns. Handles internal and external service inquiries, administrative processing, SFDC case management, and coordination with warehouse vendors and repair departments. The role also drives process improvements and quality enhancement. Requires sales or sales administration experience, strong communication and analytical skills, Microsoft Office proficiency, customer focus, teamwork, and a bachelor’s degree or equivalent.

Conduct remote, consultative sales to patients through phone and digital channels, managing the full sales cycle from outreach and needs discovery through objection handling, follow-up, and closing. Maintain customer and opportunity records in CRM and calling systems, support digital patient engagement initiatives, collaborate with marketing and operations teams, and improve sales processes using customer feedback and performance data.

Supervises and develops a regional medical device sales team to achieve revenue and market-share goals. Implements sales strategies, manages account relationships, identifies growth opportunities, conducts competitive analysis, and supports new selling programs. Coaches representatives on product knowledge, clinical applications, marketing campaigns, sales techniques, and performance standards. Oversees team operations, talent development, hiring, performance management, and resource allocation.

Supports credit and collections for assigned customer accounts in Nordic markets. Responsibilities include contacting customers in English and Norwegian, resolving payment issues, maintaining account records, investigating discrepancies with internal teams, following financial controls, using ERP and AI-enabled tools, and identifying process improvement opportunities.

Supports credit and collections for Nordic customer accounts, including payment resolution, customer communication in English and Finnish, account record maintenance, discrepancy investigation, escalations, compliance adherence, and use of digital and AI-enabled tools. The role also contributes to process improvements and automation opportunities within Medtronic’s shared-services credit operations.