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Configure and support Insurity Submission Gateway implementations using Insurity Studio and low-code tools. Translate business requirements into solutions, develop and execute feature tests, identify project risks, estimate configuration work, and deliver configuration changes, enhancements, and bug fixes. Collaborate with project management, Scrum, Product Management, and R&D teams. The role requires insurance or software experience, strong analytical and communication skills, and up to 5% customer travel.

Leads the product management organization, defining product vision, strategy, roadmaps, and lifecycle execution. Partners with Engineering, Sales, Marketing, Customer Success, Finance, and executives to drive innovation, launches, customer value, and profitable growth. Oversees market research, product business cases, prioritization, pricing, packaging, positioning, product performance, and team development. Requires strong insurance-industry knowledge, web-based product leadership experience, Agile and Scrum expertise, and data-driven decision-making.

Manages strategic customer relationships for Insurity’s SaaS insurance products, serving as the primary customer contact and coordinating with internal teams. Responsibilities include onboarding, business reviews, adoption, satisfaction and churn monitoring, escalations, contract compliance, billing accuracy, renewals, upselling, presentations, and customer KPI analysis. The role also manages medium-complexity enhancements, change requests, statements of work, continuous improvement, and team mentorship. Requires customer success experience in SaaS or insurance, national-account experience, strong communication, digital literacy, and less than 10% travel.

Manages customer relationships and drives adoption, satisfaction, retention, and growth for Insurity’s Marine Suite. Responsibilities include leading customer meetings, tracking KPIs, supporting self-service, managing expectations, identifying cross-sell opportunities, ensuring contract and billing compliance, and coordinating medium-complexity enhancements. The role also prepares documentation and statements of work, mentors team members, supports process improvement, and requires Marine Cargo Insurance, logistics, or logistics software experience.

Leads requirements discovery and business-side integration projects for complex customer implementations. Develops business, functional, and nonfunctional specifications; supports system design, configuration, testing, UAT, training, estimation, and customer documentation. Advises clients and project teams, contributes to pre-sales and RFPs, mentors analysts, reinforces business analysis methodologies, and serves as a subject matter expert across multiple areas.

The Senior Business Analyst gathers and documents commercial insurance requirements, translates business needs for technical teams, and supports software delivery. Responsibilities include facilitating workshops, analyzing processes, defining acceptance criteria, supporting testing and user acceptance testing, coordinating defect resolution, maintaining traceability, reporting project risks and quality metrics, and participating in system design and configuration. The role requires commercial insurance expertise, stakeholder communication, analytical skills, and occasional travel.

Manage multiple software and services implementation projects for insurance customers, overseeing scope, schedule, cost, resources, risks, quality, reporting, and customer communications. Lead project meetings, status reporting, staffing negotiations, cross-functional collaboration, process improvements, and project documentation. Mentor peers on project management methodologies and manage complex integrations or conversions involving cross-organization and vendor teams.

Configure and support Insurity Submission Gateway implementations using Insurity Studio. Translate business requirements and design documentation into low-code solutions, enhancements, feature tests, bug fixes, and workflow configurations. Identify and escalate project risks, assist with estimates, collaborate with project management, product management, and R&D, and deliver configuration projects for insurance customers. The role requires insurance or software industry experience, analytical and communication skills, and up to 5% travel.

Leads business analysis for complex customer integration projects, including requirements gathering, functional specifications, system design, configuration, testing, UAT, training, estimation, and client advising. Partners with customers, integration teams, and internal stakeholders throughout implementation. Supports pre-sales and RFP activities, mentors analysts, reinforces business analysis methodologies, and contributes to process improvement.

Manage and grow relationships with medium to large commercial insurance carriers using Insurity’s Decisions Suite. Serve as the primary customer contact, lead business reviews and onboarding, monitor satisfaction and churn risk, resolve escalations, drive product adoption, and identify retention, upsell, and cross-sell opportunities. Coordinate cross-functional enhancements, prepare customer presentations and statements of work, ensure contract and billing accuracy, mentor team members, and support continuous improvement.