Top Tech Jobs & Startup Jobs

Lead engagement analytics to measure and improve member funnel conversion. Own reporting infrastructure, drive ad hoc and cohort analyses, define funnel methodology, ensure data QA, apply automation and AI-assisted tools, and partner with Member Services and Operations while managing and mentoring analysts.

Own and deliver training for the Cancer navigation program (with backup for Surgery and Infusion). Design, develop, and facilitate onboarding and ongoing training, track trainee performance, update courseware with SMEs, evaluate curriculum effectiveness using VoC and assessment data, manage training projects, support AI-enabled learning tools and call analytics, and partner with Quality to deliver call coaching.