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The role involves selling research solutions to academic and government institutions, achieving revenue targets, and developing strategic account plans while maintaining relationships with clients.

Lead the Learning & Performance team to design and implement a global sales and customer success curriculum, ensuring alignment with business strategies and measurable performance outcomes.

As an Account Manager, you will drive new sales and renew existing contracts, leveraging consultative selling and nurturing customer relationships in the Research Intelligence sector.

Design and build ML, NLP, and generative AI systems for scientific discovery and knowledge extraction. Work with large heterogeneous scientific datasets to develop semantic search, entity extraction, QA, summarization, embeddings, and production-ready models. Implement model evaluation, fine-tuning, deployment, monitoring, drift detection, and scalable data pipelines while collaborating across engineering, product, UX, and research teams.

Lead and scale a global sales enablement function: design onboarding and continuous learning, create playbooks and content, own enablement tech and analytics, embed sales methodology (MEDDPICC), develop front-line manager programs, partner cross-functionally, and directly lead and deliver high-impact enablement initiatives to improve ramp, win rates, and quota attainment.

Support content development and marketing for Elsevier's Researcher Academy: coordinate learning content, run marketing campaigns and social media, manage community and paid ads, support webinars/live streams, and perform market and competitor research to increase user acquisition and traffic.

Design, build, and ship production-grade LLM/agentic AI solutions (RAG, tool-augmented agents, retrieval pipelines). Integrate AI into enterprise systems, ensure observability and guardrails, maintain high code quality, instrument outcomes, and enable handover and reuse.

Lead an embedded AI innovation squad from discovery to production: harden prototypes, design reusable agentic AI patterns (orchestration, tools, memory, retrieval), integrate AI into enterprise systems, ensure security and data governance, codify reference implementations, mentor engineers, and measure outcomes to scale validated solutions across the organization.

Support production of Lancet journals by styling articles (InCopy/InDesign), typesetting equations, maintaining production databases and manuscript tracking, managing metadata and XML orders, inputting text corrections, and liaising with editorial and production teams to meet deadlines.

Post-sales Relationship Manager / Customer Success Manager who onboards and enables customers, drives adoption and value realization, manages renewals and retention, identifies upsell/cross-sell opportunities, delivers training and demos, and coordinates across sales, implementation, and support to ensure customer satisfaction and ROI.