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The Customer Success Manager is responsible for customer onboarding and value realization post-sales. Key duties include fostering relationships, ensuring customer satisfaction and retention, conducting training sessions, and identifying upsell opportunities. This role requires collaboration with sales teams and a strong understanding of customer needs to reinforce value propositions.
As an Account Manager, you will enhance client satisfaction and retention through excellent support and service. Your responsibilities include achieving revenue targets, understanding client needs, strategically planning accounts, and developing relationships with key decision-makers in academic and research institutions.
Seeking an experienced Account Manager IV to drive the expansion of the Research Intelligence business through new sales and fostering existing customer growth. Responsibilities include attaining bookings targets, executing account strategies, and providing valuable market feedback. Requires 3-5 years of direct sales experience and expertise in consultative, complex solution sales.
The Content Protection Lead will analyze data to identify unauthorized activities, collaborate with stakeholders to define project requirements, and deliver dashboards using Tableau and JIRA. This role encompasses process improvement and operational response to content protection events.
The Data Architect will work closely with teams to design and implement data architecture for identity systems. Responsibilities include driving technical direction, introducing new technologies, and monitoring industry advancements to advance technical opportunities.
Responsible for managing complex contracts and proposals for Research Solutions Sales team, acting as liaison between Sales, Account Support, Customer, and Legal. Supporting Legal with transactional sales contracts, leading contract negotiations, managing executed contracts, and implementing strategies for project efficiencies. Requires proven sales contracting experience, Bachelor’s degree or relevant certification, CRM experience, knowledge of IT/SaaS contracting, and fluency in English, Spanish, and Portuguese.
As a Senior Data Analyst, you will modernize data systems, support junior developers, build prototypes, and engage with stakeholders to resolve issues and inform leadership decisions. You will also design integration tools while adhering to best practices in security and documentation.
As a Solution Engineer, you will drive software sales by analyzing customer needs and proposing suitable solutions. You'll engage with clients at executive levels, demonstrate software capabilities, and oversee implementation processes to ensure high customer satisfaction. Your role includes supporting sales teams and developing commercial proposals.
The Responsible AI Strategy & Training Manager is responsible for promoting ethical data usage and governance within the organization, providing strategic recommendations for operational changes, conducting market analysis and research, and scaling training programs to enhance awareness of AI policies and impact assessments.
The Senior Manager, Strategy will support the strategic planning process and lead strategic projects for growth. Responsibilities include developing revenue forecast financial models, conducting market research, managing a KPI dashboard, and presenting findings to Senior Leadership.
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