Build and maintain standardized container images and reliable, observable CI/CD pipelines for a cloud-native platform. Improve build performance, security, reproducibility, dependency management, caching, and supply-chain security. Integrate vulnerability scanning, reduce remediation time, document golden paths, and improve developer experience. The role partners across engineering and security teams, influences platform architecture and tooling, and enables teams to ship safely and efficiently.

Design, develop, test, and scale enterprise SaaS security automation systems enhanced by GenAI. Integrate LLMs, embeddings, vector databases, RAG pipelines, and AI-driven workflows for incident triage, natural-language interfaces, auto-remediation, and summarization. Build APIs and third-party integrations, convert AI/ML proofs of concept into production systems, improve MLOps and observability, establish engineering practices, mentor teams, and collaborate globally.

Lead and scale the Customer Success organization for an enterprise B2B SaaS security platform. Manage and coach CSMs, improve retention and expansion, oversee account-risk mitigation, track NRR, GRR, CSAT, and NPS, and ensure customers achieve measurable security outcomes. Partner with Sales, Product, and Engineering on transitions, roadmap feedback, adoption, and expansion opportunities while improving processes through automation and AI-enabled workflows.