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Manage daily branch operations, including hiring, training, scheduling, facility management, staff performance, and customer issue resolution. Develop existing and new customer relationships, drive branch sales and profitability, perform personal banker duties, and represent the bank in community networking and business development activities. Collaborate with other business lines and support small business customers.

Supports debit card and payment applications through daily operations, configuration, testing, defect management, releases, upgrades, documentation, integrations, and data migrations. Partners with business stakeholders, technology teams, vendors, and consultants to define requirements, troubleshoot performance and data issues, implement changes, and support acquisitions and system conversions.

Manages a commercial banking portfolio in partnership with relationship managers. Analyzes financial statements, credit metrics, collateral, and covenant compliance; monitors risk and delinquency; prepares credit packages; structures and underwrites commercial loans; provides credit recommendations; reviews loan documentation; supports audits and regulatory examinations; and maintains client relationships and regulatory compliance.

Manages daily branch operations, including staffing, training, scheduling, facility oversight, and employee performance. Develops customer relationships, resolves escalated issues, supports personal banking activities, and drives branch growth through sales coaching, community networking, outbound calling, and small-business relationship development.

Build and retain customer relationships by identifying financial needs, recommending banking products, referring customers to mortgage and wealth specialists, operating a teller drawer, opening and maintaining accounts, supporting digital banking, recognizing fraud risks, and assisting with branch operations and community events.

Supervise branch teller operations, ensure dual-control and regulatory compliance, resolve customer issues, operate a teller drawer, support staff, identify cross-selling opportunities, and maintain strong customer service. The role also involves communicating procedure updates, addressing operational issues, participating in community events, and potentially traveling between branches.

Manages acquisition, retention, and expansion of business banking relationships involving loans, deposits, and treasury services. Develops portfolios of businesses with up to $25 million in revenue, structures loans, cross-sells products, meets sales and lending goals, maintains documentation, manages renewals and collections, and builds referral networks. Provides consultative customer service while collaborating with internal partners and participating in bank events.

Serve as primary HR contact for multiple charter banks, designing and executing HR strategies across compensation, performance, employee relations, talent management, engagement, and affirmative action. Investigate complaints, coach leaders, advise on policy and escalations, drive retention and development initiatives, partner with Centers of Excellence, and support cross-charter HR programs. Local travel within Chicagoland required.

The Advanced IT Business Analyst gathers and documents business, functional, and technical requirements; manages user stories, acceptance criteria, and JIRA backlogs; and serves as a liaison between business and technology teams. The role supports Salesforce and nCino administration, workflows, testing, issue resolution, Agile ceremonies, PMO governance, project implementation, and process improvement across financial services initiatives.

Build and retain customer relationships by identifying financial needs, recommending banking products, opening and maintaining accounts, assisting with digital services, operating a teller drawer, identifying fraud risks, and referring customers to mortgage and wealth-management partners. The role also supports branch opening and closing, community events, and general branch success.