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Leads regional field service operations across five states, overseeing residential and business installation and repair performance. Responsibilities include customer service commitments, technician work distribution, workforce forecasting, contractor and vendor relationships, environmental health and safety, performance metrics, action plans, budgeting, capital and operating expenses, large-scale business installations, and talent development.

Acquires residential customers in assigned multi-dwelling properties through door-to-door, consultative sales. Meets monthly sales and penetration targets, expands existing customer services, resolves complaints, tracks competitor activity, completes sales documentation, handles payments, and participates in training. The role is primarily outdoors, requires variable scheduling, and involves walking and lifting up to 20 pounds.

Manage a portfolio of B2B technology and services customers, guiding onboarding, adoption, engagement, renewal readiness, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, support retention and expansion opportunities, and maintain accurate account documentation. The role also contributes to Customer Success process improvement and requires strong relationship management, organization, communication, and problem-solving skills.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop customer success plans, monitor account health, conduct business reviews, resolve escalations, and coordinate cross-functional teams. Identify growth opportunities for Sales, maintain account documentation, and contribute to customer experience and process improvements. The role requires strong relationship management, organization, communication, and familiarity with cloud or managed services environments.

Acquire residential customers in large multi-dwelling properties through door-to-door consultative sales. Meet monthly sales and penetration targets, upsell existing customers, resolve customer concerns, monitor competitor activity, complete sales documentation, collect payments, and participate in sales training. The role involves extensive outdoor work, variable hours, and bilingual Spanish communication is preferred.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and coordinating cross-functional teams to resolve issues. Support retention and expansion by demonstrating customer value, identifying risks and growth opportunities, and maintaining accurate engagement records. Contribute to Customer Success process improvement and help customers maximize the value of managed cloud and advisory services.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, renewals, and growth support. Build success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve issues, maintain account documentation, and identify improvement opportunities. The role requires strong relationship management, organization, communication, and collaboration across Sales, Delivery, Consulting, Engineering, Operations, and Support.

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Leads success plans, QBRs, executive conversations, lifecycle management, and risk mitigation while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, engagement models, processes, and team capabilities while mentoring other Customer Success professionals.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and improve customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Manages a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, coordinating cross-functional resolution, supporting retention and growth, and improving customer success processes.