Top Tech Jobs & Startup Jobs

Assess, document, and mitigate cloud governance, risk, and compliance controls across public and private cloud environments. Partner with architecture, development, security, audit, and business teams to conduct risk assessments, support audits, validate remediations, implement governance frameworks, and integrate cloud controls into the SDLC. Communicate findings to stakeholders and governance committees and support regulatory and compliance initiatives.

Serve as the operational bridge between Service Desk, Availability Command Center, and Technology Support to detect, triage, and resolve service-impacting incidents under an ITIL-aligned ITSM framework. Manage 24/7 monitoring, prioritization, escalations, stakeholder communications, post-incident reviews, risk analysis, and continual improvement using ServiceNow and observability/event management platforms.

Manage onboarding, oversight, and performance of third-party vendors for auto physical damage claims. Evaluate vendor work for quality and contract adherence, resolve complaints and payment discrepancies, advise on total loss decisions, maintain compliance with P&C processes, support surge/catastrophe operations, and optimize auto physical damage workflows to protect financial outcomes and member experience.

Lead GenAI strategy and portfolio management for P&C claims by identifying, prioritizing, and governing use cases. Develop analytical frameworks, define success metrics, build business cases, measure outcomes, and influence cross-functional stakeholders to drive adoption. Provide team leadership, train staff, and ensure governance, risk controls, and scalable operationalization of GenAI solutions.

Manage moderately complex property liability litigation under Homeowner/Renter/Umbrella policies. Develop defense/settlement strategy, collaborate with defense counsel, represent USAA at mediations/trials, control litigation budget and vendor performance, and ensure regulatory compliance and high member service.

Lead analytics for GenAI-driven claims decisioning: evaluate and optimize AI recommendations, run experimentation and causal analyses, extract insights from unstructured text with NLP, ensure responsible AI governance, translate analytics into operational decisions, and collaborate with cross-functional teams to implement and monitor solutions.

Drive underwriting strategy and portfolio performance across assigned regions by monitoring book composition, evaluating modeled results and risk drivers, recommending targeted underwriting actions, and partnering with pricing, product, compliance, and regional teams. Lead guideline and rule refinements, prioritize analytic and automation capabilities, and manage portfolio financials to optimize profitability and member experience.

Lead evaluation and optimization of GenAI-driven claims decisions using experimentation, causal inference, and NLP on unstructured claims data. Translate insights into actionable recommendations, document methodology, support operationalization, and ensure responsible AI governance and compliance.

The Manager of Life Company Acquisition leads a team to drive sales of financial products, implements process improvements, and enhances member experiences while maintaining compliance and operational effectiveness.

Lead and execute claims operations strategy for P&C lines, delivering member experience, operational results, risk and regulatory compliance. Sponsor large-scale transformations, build and coach executive claims teams, collaborate with senior leaders, and design servicing solutions across process, technology, workforce, third parties and analytics.