Provides technical direction and hands-on engineering for connected products and cloud platforms. Defines system architecture, data models, integration patterns, technical roadmaps, and device-to-cloud designs. Leads modernization, reliability, security, observability, CI/CD, infrastructure, incident response, and disaster recovery efforts. Partners across engineering, product, science, quality, IT, DevOps, and external vendors while mentoring engineers and guiding architecture decisions involving cost, scalability, security, and customer impact.

Processes domestic and international sales orders from entry through invoicing, prepares shipping and export documents, manages customer records and serial numbers in Salesforce and ERP systems, responds to customer inquiries, prepares quotations, and supports service, repair, loaner, and demonstration equipment processes. Provides administrative support to Sales and Marketing teams, maintains accurate files, handles payments and confidential information, and assists coworkers with coverage and reception duties.