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Provide immigration compliance guidance, manage visa and work permit applications, monitor regulatory changes, support business travel and sponsorship cases, maintain documentation and case systems, resolve escalations, manage client and stakeholder relationships, and improve mobility processes through automation.

Provide immigration compliance guidance, prepare and submit visa and work permit applications, monitor immigration laws and documentation, manage client and stakeholder relationships, handle escalations, and support business travel and sponsorship cases. The role also tracks case statuses in management and billing systems, improves processes through automation, and delivers efficient, solution-focused mobility services in a fully remote environment.

Provide immigration compliance guidance, prepare visa and work permit applications, monitor regulatory changes, manage mobility cases, and support business travel and sponsorship matters. The role maintains client and stakeholder relationships, handles escalations, controls case and billing statuses, improves processes through automation and documentation, and ensures compliant global employee relocations.

Resolves customer inquiries involving payroll processing, discrepancies, and platform usage across email, chat, and phone. The role follows documented workflows, meets service-level agreements, diagnoses issues using available information, documents resolutions, and escalates complex cases. It also provides clear customer updates, develops foundational payroll and regional compliance knowledge, and identifies recurring issues or documentation gaps to improve team efficiency.

Resolves customer payroll inquiries involving processing, discrepancies, and platform usage through email, chat, and phone. Follows documented workflows, meets service-level agreements, investigates issues using available information, documents resolutions, communicates clearly with customers, and escalates complex cases. The role also develops foundational payroll knowledge, learns regional compliance requirements, and identifies recurring issues or documentation gaps.

Execute end-to-end US PEO payroll operations, including validations, reconciliations, statutory filings, adjustments, and exception resolution. Ensure accurate, timely, and compliant payroll delivery while supporting process implementations, system testing, documentation, metrics, and workflow improvements. Serve as a resource for payroll specialists and collaborate with Payroll Operations, Finance, Product, Service Operations, and external stakeholders in a remote asynchronous environment.

Manages compliant employee offboarding across international jurisdictions, including terminations, resignations, transfers, redundancies, settlements, documentation, and HRIS processing. Provides first-level employee relations support, assesses workplace concerns, advises clients on local employment practices, coordinates investigations and disciplinary matters, and facilitates difficult conversations. Partners with legal, payroll, benefits, unions, and government stakeholders while improving processes, automation, and customer experience.

Manage compliant employee exits across international jurisdictions and provide first-level employee relations support. Advise clients on terminations, resignations, transfers, redundancies, discipline, and workplace concerns; lead difficult conversations, negotiations, hearings, and consultations. Coordinate with legal, payroll, government, union, and internal stakeholders, maintain accurate confidential records, and process exits in the HRIS. Identify opportunities for automation, process improvement, and enhanced customer and employee experiences.

Manage complex employee exits across international jurisdictions while ensuring legal compliance, accurate documentation, confidentiality, and excellent client and employee experiences. Provide first-level employee relations guidance, assess workplace concerns, advise on disciplinary processes, and coordinate stakeholders. Lead difficult conversations, negotiations, and termination procedures. Mentor junior colleagues and drive process improvements, automation, and customer experience enhancements within a global, asynchronous team.

Manage compliant employee offboarding and first-level employee relations matters across international jurisdictions. Advise clients on terminations, resignations, transfers, redundancies, disciplinary processes, and workplace concerns. Lead difficult conversations, consultations, hearings, negotiations, and separations while coordinating with legal, payroll, government, union, and internal stakeholders. Maintain accurate confidential records, monitor cases, and improve lifecycle processes through automation, AI, and operational enhancements.