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Manage client implementation projects end-to-end using Agile and Waterfall. Own scope, schedule, budgets, risks, stakeholders and vendor coordination. Lead cross-functional teams for digital, mobile, infrastructure and software deliveries, ensure quality, client satisfaction and timely deployments. Bilingual French/English; travel up to 30%.

Coordinates Ohio lottery terminal delivery, removal, and relocation schedules; creates and distributes SLA and logistics reports; monitors service-call queues; supports customers, retailers, dispatch, field service, and the Global Response Center; manages equipment inventory, consumables, late-call penalties, and field schedules; analyzes operational statistics and assists with field-operations programs, communications, troubleshooting, and documentation.

Manages lottery retailer accounts throughout an assigned Oklahoma territory. Responsibilities include meeting sales targets, reviewing trends, creating action plans, promoting lottery products, improving merchandising and inventory placement, recruiting new retailers, training retailer employees, maintaining equipment, documenting sales calls, and conducting retailer-level promotions. The role requires independent work, frequent driving, customer relationship management, data-informed selling, troubleshooting, and compliance with lottery policies.

Leads the Scientific Games relationship with the New Mexico Lottery and manages site operations. Develops analytics-driven sales strategies, oversees contract compliance, P&L management, forecasting, capital budgeting, fulfillment, maintenance, and operational performance. Identifies growth and efficiency opportunities, provides senior leadership recommendations, manages projects and deadlines, develops personnel, addresses customer escalations, and coordinates compliance with state regulations.

Enhance production-system stability, performance, scalability, and reliability through observability, automation, Kubernetes operations, and AWS infrastructure management. Define and monitor SLIs, SLOs, and SLAs; manage incidents, on-call response, troubleshooting, root-cause analysis, and post-incident remediation. Improve CI/CD production readiness, secrets management, and application resilience while documenting runbooks and operational procedures.

Coordinates daily operations, administrative activities, customer inquiries, reporting, invoices, purchase orders, documentation, meetings, scheduling, and follow-up. Supports the Operations Manager, site team, and lottery customers by responding to routine requests, coordinating internal resolution, maintaining records, tracking invoice reconciliation, and ensuring timely completion of operational tasks.

Leads accounting governance across financial close, reporting, balance sheet integrity, controls, compliance, audit support, and general accounting processes. Oversees inventory, revenue, royalty, and financial operations while partnering with global stakeholders. Drives process standardization, automation, transformation, issue resolution, and continuous improvement within a shared services environment. Provides technical accounting leadership, develops team capabilities, and strengthens financial controls, reporting accuracy, and operational resilience.

Manage regular and ad hoc software releases from planning through deployment, ensuring quality, risk mitigation, and schedule adherence. Serve as the primary contact for US-based clients, translate requirements into release plans, coordinate internal and external stakeholders, communicate release status and impacts, and improve release and change-management processes using Agile and Waterfall methodologies.

Manage and support Linux infrastructure: provisioning, virtualization, patching, storage, DNS/NTP, database and middleware platforms, monitoring, documentation, and on-call operational support.

Leads end-to-end design, development, architecture, and delivery of games across multiple markets. Mentors engineers, establishes coding and testing standards, conducts reviews, resolves complex performance and technical issues, and drives CI/CD and automation. Collaborates with product, art, and design teams on planning, estimates, risk management, and game releases while evaluating emerging technologies.