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Supports a 24/7 Network Operations Center by monitoring network systems, responding to alerts, processing maintenance requests, troubleshooting basic hardware, software, and connectivity issues, managing and escalating tickets, coordinating outages, communicating with customers, and documenting resolutions. The intern receives hands-on training, mentorship, and exposure to network monitoring and technical support in a flexible hybrid environment.

Manage satellite services customer accounts from onboarding through renewals and growth. Coordinate quotes, contracts, purchase orders, implementations, service changes, and customer requests across Engineering, Operations, Finance, Service Delivery, and Support. Build customer relationships, resolve issues, maintain accurate Salesforce records, support retention, identify expansion opportunities, and ensure commitments are delivered accurately and on time.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network solutions, documents incidents, communicates with customers and internal teams, coordinates hardware replacement, and escalates complex issues to Tier 3. The role is temporary, full-time, onsite in Tulsa, and requires rotating shifts, weekends, holidays, and nights as needed.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Responsibilities include monitoring customer networks, troubleshooting connectivity issues, configuring network technologies, documenting incidents, communicating with customers, coordinating hardware replacement, and escalating complex issues to Tier 3. The role requires customer service, multitasking, and flexibility for rotating shifts, weekends, holidays, and nights. This is a six-month temporary onsite assignment in Tulsa, Oklahoma.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network configurations, documents incidents, communicates with customers, coordinates hardware replacement, and escalates complex issues to Tier 3. The role requires network support experience, knowledge of TCP/IP and DNS, Windows and Unix familiarity, customer service skills, and flexibility for rotating shifts, weekends, holidays, and nights.

Drive enterprise AI adoption by identifying automation opportunities, building and deploying AI agents, evaluating tools, developing business cases, and delivering role-based training. Partner with engineering teams and business leaders to ensure solutions follow SageNet’s AI framework. Maintain the AI Academy, support departmental AI Champions, document automations, and track adoption, productivity, training, and business-impact metrics across the organization.

Lead design and hands-on implementation of scalable, secure Salesforce solutions across Sales, Marketing, and Experience Clouds. Define platform architecture, governance, integrations (MuleSoft/Boomi/SAP/ServiceNow), data models, LDV strategies, IAM (SSO/OAuth/SAML), DevOps/Git/CI-CD, and lead a small team through full SDLC while partnering with business stakeholders.