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Provides customer and retailer support across phone, email, CRM, warranties, returns, replacements, shipment claims, and issue resolution. Processes wholesale, demo, and retail orders; manages account applications, credits, discounts, payment terms, revisions, and product updates using NetSuite and NuORDER. Builds relationships with sales partners and retailers while supporting office administration, shipping, and cross-functional business needs.

Supports the full associate lifecycle through employee relations, recruiting, onboarding, leave administration, performance management, engagement, investigations, compliance, training, and communications. Partners with leaders, associates, and HR centers of excellence to address workplace concerns, improve retention, interpret policies, and support organizational effectiveness. The role is on-site at a logistics center in Westampton, New Jersey.

Develops reporting, analytical tools, and data solutions that support strategic decisions, revenue growth, and operational efficiency. Partners with Customer, Marketing, and Digital teams to analyze customer behavior, identify trends, validate data, and translate complex findings into actionable recommendations for executives and business leaders. Leads cross-functional analytics initiatives, improves processes and methodologies, supports user adoption, and mentors junior analysts.

Lead a small team of Digital Brand Analysts to drive digital growth for assigned brands through advanced reporting, analytics, drop-ship optimization, vendor relationship management, and profitability analysis. Build dashboards, translate data into recommendations, partner cross-functionally, and drive initiatives that improve operational and financial performance.

Lead evaluation and prioritization of new business initiatives across the enterprise. Conduct market and competitive research, build financial models and business cases, develop executive-level presentations, manage cross-functional stakeholder engagement, track initiative pipelines, and support transition from evaluation to execution.

The Brand Marketing Specialist will manage retail marketing programs, create marketing assets, collaborate with wholesale partners, oversee events, and manage project budgets, ensuring alignment with brand goals.

Design, build, and maintain enterprise BI solutions (Strategy/MicroStrategy) in a cloud data warehouse environment. Partner with business and data architecture teams to deliver certified reports, dashboards, and semantic layers. Provide production support, troubleshooting, deployments, documentation, training, and on-call rotation to ensure stable, high-performance analytics for business stakeholders.

Design and develop commercially relevant footwear from concept through final execution. Create sketches, CADs, tech packs, and presentations; collaborate with development, production, and global partners; review prototypes and samples; manage multiple projects, ensure brand standards, and support product launches and seasonal collections.

Perform risk-based operational, financial, compliance, and internal control audits across stores, distribution centers, e-commerce, and corporate functions. Use data analytics to identify trends and anomalies, document findings, support SOX testing, track remediation, and present recommendations to stakeholders while contributing to audit planning and special projects.

Support handbag design from trend research through product execution. Create sketches, CADs, tech packs, and presentation materials; attend fittings; manage samples; collaborate with cross-functional and overseas teams to ensure seasonal line delivery.