Top Tech Jobs & Startup Jobs

Lead enterprise-scale ServiceNow platform engineering across ITSM, ITOM, ITAM, CSM, CMDB, integrations, automation, and AI capabilities. Own complex technical designs, engineering standards, platform governance, performance, security, reliability, and critical incident response. Drive integrations, SDLC, DevOps, CI/CD, automated testing, and responsible AI adoption. Partner with architects, security teams, product owners, and senior stakeholders while mentoring engineers and guiding multi-stream initiatives.

Architect production-ready AI systems for enterprise customer experience use cases, including LLMs, RAG, agentic workflows, integrations, observability, governance, and real-time personalization. Lead presales discovery, demonstrations, prototypes, pilots, and technical solution design with sales, customers, Professional Services, Product, and Engineering. Influence executive stakeholders, develop reusable enablement assets, and translate customer insights into product and go-to-market direction.

Generate and manage B2B SaaS sales pipelines through proactive prospecting, account mapping, targeted campaigns, and strategic account planning. Build new and existing customer relationships, collaborate with BDRs, marketing, and solution consultants, conduct executive-level outreach, and optimize activity using sales intelligence and CRM tools. Maintain accurate Salesforce records while representing the brand at events, webinars, and industry forums.

Leads enterprise pre-sales solution consulting in Mexico, guiding customers through CX and AI transformation. Conducts discovery, designs Genesys Cloud architectures and integrations, presents to executive and technical stakeholders, delivers demonstrations and proof of concepts, supports RFPs and complex sales cycles, and connects technology solutions to business outcomes. Collaborates with Sales, Product, Engineering, Services, Customer Success, and partners while mentoring solution consulting colleagues.

Lead enterprise sales growth for Genesys Cloud CX in Malaysia by owning named accounts and pipeline, acquiring new logos, expanding existing accounts, driving upsell/renewals, engaging C-level stakeholders, managing complex multi-stakeholder deals using MEDDPICC, and coordinating presales, partners and internal teams.

Lead and scale Genesys' APAC CX Advisory practice: set regional strategy and operating model, build a high-performing team, advise C-level customers on AI-enabled CX transformation, drive regional commercial growth, establish governance and methodologies, and collaborate cross-functionally to deliver measurable customer and business outcomes.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Design, build, deploy, and operate scalable analytics and streaming data platforms. Implement fault-tolerant services for ingestion, storage, processing, and querying; automate large AWS deployments; troubleshoot production incidents; mentor engineers and collaborate with product and data teams to turn ideas into reliable production systems.

Lead Customer Success and Professional Services in France to drive adoption, renewals, revenue growth and transformation. Manage PS sales/delivery, build strategic roadmaps, oversee large engagements, hire and develop teams, collaborate with Sales/Product, and engage C-level stakeholders to realize measurable customer value.

Owns a portfolio of 1–5 global strategic enterprise accounts, building C-level relationships and multi-year account strategies. Leads complex, multi-million-dollar software sales involving AI, customer experience, and digital transformation. Identifies expansion opportunities, develops executive business cases, coordinates global cross-functional teams and strategic partners, and manages procurement and approval processes. Maintains executive sponsorship through delivery and adoption while driving long-term revenue growth.