Top Tech Jobs & Startup Jobs

Lead coordination and operational rhythm for an engineering platform portfolio. Ensure cross-team alignment, manage dependencies and risks, maintain Jira/Confluence tracking, produce executive communications and dashboards, improve documentation and automation, and streamline intake and reporting to accelerate delivery and reduce friction.

Lead the design and execution of Genesys’s future Customer Success operating model, initially focusing on Professional Services. Define transformation strategies, multi-year roadmaps, commercial models, AI opportunities, governance, and scalable customer-facing capabilities. Lead strategic initiatives from design through adoption, influence executives across a global matrixed organization, and connect customer outcomes with growth, retention, expansion, and delivery performance.

Design, develop, and operate production-grade agentic AI systems and conversational interfaces. Build scalable machine learning pipelines, integrate LLM-powered agents, and productionize APIs and microservices with strong reliability, security, and observability. Collaborate with research, engineering, and product teams to turn prototypes into robust solutions. Write tested, maintainable Python code, review code, mentor peers, and contribute to architecture and technical standards.

Supports the full third-party risk management lifecycle, including vendor intake, security assessments, risk ratings, evidence review, issue tracking, remediation validation, and ongoing monitoring. Administers UpGuard workflows, evaluates SOC 2 reports, ISO 27001 certifications, penetration-test summaries, policies, and questionnaires, documents control gaps, writes risk narratives, recommends remediation or compensating controls, and improves TPRM processes and playbooks.

The Deal Desk Manager leads commercial strategy and governance for complex SaaS transactions. Responsibilities include pricing, deal structure, approvals, contract negotiations, financial analysis, margin and revenue considerations, and risk management. The role advises Sales teams, coordinates cross-functional stakeholders, negotiates terms within authority, and improves pricing, deal review, and quote-to-cash processes. It also supports scalable commercial governance and transformation initiatives across Sales, Legal, Finance, Pricing, and Revenue Operations.

Leads a regional Business Development organization responsible for pipeline generation, prospecting strategy, conversion performance, and revenue growth. Manages, coaches, and develops BDRs; builds enablement programs, playbooks, and promotion pathways; partners with Sales and Marketing on go-to-market strategies; analyzes pipeline and campaign data; improves forecasting and process efficiency; and champions CRM, sales engagement, and AI-enabled prospecting technologies.

Support and mature enterprise FinOps practices for cloud and AI environments. Monitor and report spend, enforce tagging and cost allocation, track AI-specific metrics (tokens, GPU hours), identify optimization opportunities, maintain FinOps tooling and dashboards, and provide financial inputs for governance and PMO reviews.

Own digital-first customer success for Genesys Cloud customers in Chile, driving adoption, retention, value realization, and expansion. Coordinate customer journeys, AI-enabled self-service, targeted engagement, and cross-functional resources across Sales, Product, Renewals, Education, Partners, and Operations. Identify growth opportunities, resolve customer needs, influence partner-led relationships, and provide feedback to improve scalable digital customer success tools and AI-driven engagement models.

Own strategic post-sale customer relationships to drive adoption, retention, and growth. Create Customer Success Plans tied to KPIs, lead executive reviews, influence cross-functional teams, surface expansion opportunities, manage escalations, mentor CSMs, and lead strategic initiatives to improve customer outcomes and recurring revenue.

Lead and scale an EMEA team of AI and experience orchestration overlay sellers. Coach specialists, establish operating models, drive AI-focused sales motions, partner with Account Executives and sales leadership, support strategic enterprise opportunities, and translate customer challenges into AI use cases and measurable value. Monitor market and competitive trends while collaborating with Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness.