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Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

The Senior Partner Account Manager will manage partnerships with GSIs and technology partners, driving pipeline growth and enabling sales teams to meet their business goals, focusing on customer experience solutions.

Hunter-focused enterprise sales role responsible for building pipeline and closing net-new logos in greenfield territory. Own the full sales cycle, develop account and territory plans, engage C-suite and mid-level champions, manage partner relationships, and collaborate with Sales Engineering, Professional Services, and Marketing. Use Salesforce for forecasting and maintain an outbound prospecting motion to exceed quota.

Sell Genesys CcaaS solutions in Western India by managing full sales cycle, acquiring new logos, and growing existing accounts through upsell/cross-sell. Build stakeholder relationships, present value propositions, collaborate with internal teams, maintain product expertise, and provide accurate forecasts and CRM records to meet revenue targets.

Lead and deliver enterprise AI-powered customer experience solutions: architect, implement, support and operate Genesys Cloud AI/experience orchestration for large customers, driving AI production adoption and operational excellence across engagements.

Own a portfolio of customers as their primary business contact to drive adoption, retention, and revenue growth. Develop Customer Success Plans, run executive business reviews, coordinate cross-functional onboarding and implementations, identify upsell opportunities, and improve customer advocacy and outcomes. Use CRM and productivity tools to manage accounts and territory plans while leading initiatives for continuous improvement.

Manage a portfolio of customers as their primary business contact to drive adoption, retention, and growth of Genesys Cloud. Develop success plans, run executive reviews, coordinate onboarding/implementation with internal teams, identify upsell opportunities, and improve customer advocacy.

Serve as strategic technical advisor for enterprise customers to drive adoption, optimise AI-driven CX platforms, align customer and Genesys roadmaps, mitigate risks, recommend CX improvements, build relationships, create training and documentation, and maintain product certifications.

Sell and expand Genesys cloud customer engagement (CCaaS/SaaS) solutions through consultative enterprise sales. Drive new logos, manage full sales cycle, grow existing accounts, collaborate with pre-sales and customer success, negotiate complex deals, and ensure post-sale adoption and retention.

The Senior Account Executive will drive revenue growth in the State & Local Government sector, managing sales opportunities and building relationships while utilizing industry expertise and knowledge of procurement processes.