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Support and evolve Genesys’s Talent and Learning technology ecosystem by connecting employee, skills, learning, career, and enablement data across platforms. Translate business needs into requirements, workflows, user stories, and technology enhancements; improve taxonomies, metadata, data quality, integrations, and employee experiences. Coordinate cross-functional pilots involving personalized learning, skills-gap identification, career recommendations, and responsible AI while supporting testing, documentation, governance, communications, and change enablement.

Process and validate customer and partner orders, invoices and credit memos using Salesforce, Zuora and Workday. Coordinate with cross-functional teams to resolve billing inquiries, maintain documentation, ensure SOX compliance, meet month/quarter/year-end deadlines, and propose process improvements to support accurate billing and revenue recognition.

Leads cross-functional technology programs across Cloud Service Availability, coordinating roadmaps, milestones, dependencies, risks, reporting, and stakeholder alignment. Supports AI and automation initiatives that improve engineering productivity, incident management, service reliability, and operational efficiency. Maintains Jira processes, dashboards, documentation, and program governance while driving organizational readiness, adoption, and continuous improvement across engineering and technical teams.

Manages technical revenue accounting for a SaaS business, evaluating complex transactions and contracts under ASC 606 and US GAAP. Responsibilities include preparing accounting memos, supporting audits and close activities, partnering with cross-functional teams, reviewing revenue analyses, coaching team members, and improving processes through AI, automation, and accounting system enhancements.

Drive outbound prospecting and pipeline creation across enterprise and mid-market accounts in the Hunter East territory. Research accounts, engage senior decision-makers, qualify inbound and marketing leads, and communicate Genesys Cloud and CX value propositions. Partner with Account Executives on account-based strategies, manage activity and pipeline data in Salesforce, and meet pipeline, meeting, and conversion KPIs using multichannel outreach and modern sales tools.

The Strategic Finance Manager will lead financial planning, budgeting, renewal forecasting, and customer retention analysis. They will translate customer and financial data into executive insights, identify risks and opportunities, develop renewal metric governance, and support resource allocation. The role partners with Finance, Renewal Management, Customer Success, Data Science, Operations, and go-to-market teams while applying AI and automation to improve forecasting, reporting, and analytical efficiency.

Reviews complex contracts and transactions to determine ASC 606 revenue recognition treatment. Prepares technical accounting assessments, memoranda, policies, and audit documentation; advises Deal Desk, Sales, Legal, Finance, and Revenue Operations; evaluates new products and pricing models; supports process improvements, system changes, training, compliance, and external audits.

Reviews complex contracts and non-standard transactions to determine ASC 606 revenue recognition treatment. Prepares technical accounting assessments, supports revenue policies and controls, advises Deal Desk, Sales, Legal, and Finance, and assists with audits, system changes, product launches, and process improvements. Communicates complex accounting conclusions as practical business guidance while managing multiple priorities.

Leads, hires, coaches, and develops a backend engineering team building and operating scalable AI-related services. Owns delivery planning, cross-team dependencies, technical direction, production reliability, observability, incident response, SLOs, testing, security, and continuous delivery. Partners with Product, Architecture, SRE, and engineering teams on distributed systems, APIs, event-driven architecture, cloud platforms, and data services.

Own and expand a portfolio of enterprise Genesys customers across Sweden. Develop multi-year account plans, identify whitespace, lead upsell and cross-sell opportunities, and manage complex commercial cycles. Build executive relationships, position AI-powered customer experience solutions, create value-based business cases, and drive customers from AI pilots to production. Partner with Customer Success, Presales, Professional Services, Product, Marketing, and partners to improve adoption, retention, renewals, and expansion revenue.