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Lead Florida market strategic direction, growth, and performance; drive profitable block growth, sales execution, broker and client relationships, staffing, budgeting, and adoption of key initiatives; coach and manage sales and client management leaders to achieve retention and sales goals while representing Unum in the local marketplace.

The Sr. Credit Analyst is responsible for analyzing and monitoring private debt placements, providing credit recommendations, and evaluating investment risks across various portfolios and industries.

On-site frontline service role supporting plan administrators, brokers, agents and clients for voluntary benefits. Handle inquiries via phone, email, chat and written correspondence, resolve complex issues, coach teammates, promote digital tools, build partner relationships, escalate growth or at-risk indicators, and drive customer satisfaction and process improvements.

Mid-level Data Scientist focused on people analytics who designs, prototypes, and productionizes AI/ML solutions (including LLM-powered apps) to solve workforce and talent problems. Partners with HR, talent, operations, and engineering to build end-to-end data products, ensure responsible AI, and drive adoption and measurement of analytics solutions.

Manage daily operations of the territory office, support the Territory Sales Manager, coordinate meetings and events, produce reports and presentations, handle office administration and supplies, maintain data confidentiality, manage budgets and territory schedules, and support recruiting, prospecting, and territory communications.

Manage onboarding and enrollment for large, complex employer accounts. Develop and execute enrollment/re-enrollment strategies, coordinate resources and timelines, drive growth opportunities, serve as primary client contact, support sales with consultative solutions, manage client-level expenses, and perform post-enrollment debriefs to optimize retention and performance.

Lead CX strategy by translating customer insights and VoC into prioritized, measurable initiatives. Collaborate with business, operations, and IT to analyze journeys, build business cases, track portfolio metrics, and drive cross-functional execution to improve growth, persistency, and efficiency.

Lead enterprise CX transformation by embedding CX into value streams, implementing measurement systems, driving analytics-based insights (quantitative and qualitative), advising senior leaders, enabling CX capabilities, and scaling customer-centric practices to improve CSAT and business outcomes.

Lead growth and retention of SME business within Key Accounts, focusing on Preferred Provider Arrangements (PPAs). Build and maintain senior broker relationships, deliver sales targets, coach and develop a high-performing team, collaborate cross-functionally, support governance and regulatory frameworks, and contribute to strategic initiatives to drive sustainable, profitable growth.

Partner with business, operations, and IT to translate customer insights into prioritized, measurable experience improvements. Lead journey analysis, CX measurement, portfolio reporting, and business case development. Facilitate cross-functional alignment, support agile execution of initiatives, mentor team members, and present metrics-driven recommendations to senior leadership to improve customer satisfaction, growth, persistency, and operational efficiency.