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Lead client service and processing initiatives for the Conventional Trust Client Platform. Develop client relationships and service strategies, improve operational efficiency, ensure regulatory compliance, collaborate cross-functionally, analyze feedback and data to drive improvements, and provide guidance to teams and clients.

Lead and improve client service operations for the Conventional Trust Client Platform, build client relationships, ensure regulatory compliance, collaborate cross-functionally, analyze feedback and data, and drive operational efficiency and service delivery improvements.

Own end-to-end trade processing to settlement, manage team workload and performance, handle client escalations, ensure compliance, drive process improvements and automation, and lead change initiatives.

Lead end-to-end production support for mission-critical applications, drive incident/problem management, triage across application/middleware/database/infrastructure layers, support payments flows, automate operations, maintain runbooks, and coordinate cross-functional teams to ensure availability and resiliency.

Lead design and implementation of scalable full-stack applications and backend services using Java and Spring Boot. Architect microservices and REST APIs, automate CI/CD on container platforms, conduct code reviews, mentor engineers, and collaborate with cross-functional teams to deliver secure, high-performance features while adopting AI code-assist and prompt engineering practices.

Oversee UK Transfer Agency operational processing to ensure client service standards and regulatory compliance. Investigate and resolve operational queries and incidents, analyze performance data, and develop procedures, guidelines, and checklists to drive continuous improvement.

Oversee transfer agency operational processing to ensure client standards and regulatory compliance. Investigate and resolve operational queries and incidents, analyse performance data, maintain procedures, support workflow management, training, audits, and continuous improvement for transaction processing, records, payments and reconciliations.

Lead portions of AI Hub product backlogs and translate business challenges into product requirements and user stories. Partner with Product, AI Engineers, Data Scientists, and Operations to deliver AI-enabled solutions from experimentation to production, support testing/validation, track success metrics, and ensure governance, risk, and responsible AI practices.

Serve as a senior client operations specialist supporting Global Collateral Operations. Resolve complex client operational and technical issues, provide product/service information, contribute to process improvements, support business development, and mentor junior team members while managing multiple complex client accounts.

Oversee day-to-day administration of CLOs and loan portfolios, manage cash and trade execution, review performance reports, serve as escalation point for complex client issues, lead client meetings, train support staff, and partner with global managers to standardize processes and enhance controls.