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Provide routine and non-routine client service and transactional support for account-related processing. Process transactions per client direction and schedules, answer inquiries, research and resolve issues, escalate complex matters, and may allocate or review team members' work to meet team objectives.

Lead L2/L3 production support for enterprise AI applications, ensuring high availability and stability through monitoring, incident and change management, RCA, automation, and cross-team coordination. Troubleshoot using SQL and Unix/Linux, analyze logs with Splunk, build dashboards, support releases, maintain service records, and drive continuous improvement and operational governance.

Lead L2/L3 production support for enterprise AI applications, ensuring availability and resiliency. Monitor systems, investigate and resolve incidents within SLAs, perform RCA, support releases, create dashboards, automate improvements, and coordinate cross-functional teams. Use Splunk, SQL, Unix/Linux, Grafana, and ITSM tools to troubleshoot, report, and participate in on-call and major incident management.

Provide routine and non-routine client service and transactional support, process account-related transactions, resolve client inquiries, and produce analytics and reporting. Improve and automate transaction processing systems, participate in product enhancements and system testing, mentor junior staff, and ensure timely delivery of services and issue resolution.

The Vice President will oversee client onboarding to the Performance platform, lead project management activities, and enhance transition processes for client relationships in the financial services industry.

Provide routine and non-routine client service and transactional support, process account-related transactions, answer inquiries, research and resolve issues, escalate complex matters, and may allocate/check team work or perform supervisory review. Integrate product/industry knowledge to deliver solutions and contribute to team objectives.

Lead and oversee accurate, timely client transaction processing; optimize workflows, mentor staff, analyze metrics, resolve complex client issues, and drive process innovation for operational excellence.

The Vice President, Full Stack Engineer will lead application design, development, and deployment, collaborating with stakeholders to translate business needs into technical solutions while promoting best software development practices.

Lead and execute client transactions, optimize workflows, analyze metrics for improvements, and provide training to junior team members in the Loans Enablement Operations team.

The Vice President of Infrastructure Engineering provides operational support for AI infrastructure, manages deployments, develops automation scripts, and oversees collaboration on cross-functional teams while ensuring documentation and troubleshooting are adequately performed.