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Originate and manage residential first mortgage loans from application to closing, focusing on CRA-targeted clients. Develop referral networks, run homebuyer training, ensure compliance with lending regulations and bank policies, maintain pipeline reporting, and use NMLS/Loan Prospector/LOMAS tools. Position requires SAFE Act/NMLS registration.

Prepare, file, track, and reconcile investor/insurer claims for residential mortgage defaults to recoup loan principal, interest, and advances. Post claim proceeds, close accounts, correct MortgageServ settings, and coordinate with attorneys and vendors to reduce curtailments and fines.

Contact delinquent mortgage customers to negotiate and set up workout alternatives (forbearance, repayment plans, modifications, short sales, deed in lieu). Review documentation, quote reinstatement/payoff amounts, record collection activity, ensure regulatory and investor guideline compliance, escalate when needed, and provide administrative support and process improvement feedback.

Responsible for coaching and developing retail bankers, achieving securities sales goals, conducting client meetings, and ensuring customer satisfaction while managing risks.

Acquire, grow, and retain Preferred Program and mass affluent customers through consultative sales. Conduct needs assessments, deliver product and investment solutions, meet investment sales and referral goals, coordinate with financial center and investment partners, lead outreach and events, maintain product knowledge, and comply with licensing, registration, and risk-management requirements.

Acquire, grow, and retain mass-affluent and Preferred Program customers through consultative sales. Provide needs-based financial solutions, meet investment sales and referral goals, maintain product knowledge, collaborate with financial center partners, and comply with regulatory and risk requirements.

Acquire, grow, and retain mass-affluent and Preferred Program bank customers via consultative sales. Build deep client relationships, meet investment and referral goals, coordinate with financial center partners, maintain product knowledge, and comply with licensing, risk, and regulatory requirements.

Acquire, grow, and retain mass-affluent and Preferred Program customers through consultative sales. Advise customers on financial solutions, meet investment/referral goals, partner with financial center teams, and maintain required licenses and compliance.

Sell, grow, and retain mass-affluent and Preferred Program bank customers using consultative sales. Build trusted relationships, meet investment/referral goals, coordinate with financial center partners, maintain product knowledge, and ensure compliance and SAFE/NMLS registration.

Sell, grow, and retain Preferred Program and mass-affluent bank customers through consultative sales. Build trusted relationships, meet investment and referral goals, coordinate with financial center teams and investment executives, maintain product knowledge, obtain required licenses/registrations, and perform occasional local and overnight travel.