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As a Digital Contact & Services Senior Associate at PwC, you will drive insights through data analysis, manage client relationships, and lead solutions in Contact Center AI. Your role involves data manipulation, visualization, and statistical modeling, while mentoring a team to improve customer engagement and operational efficiency. You will also oversee the entire solution delivery lifecycle, ensuring alignment with organizational goals and regulatory standards.

The Digital Contact & Services Senior Associate at PwC focuses on leveraging data analytics to drive insights for clients. Responsibilities include managing client relationships, developing AI and technology solutions for contact centers, leading teams, and overseeing the solution delivery lifecycle. The role emphasizes critical thinking and adapting to complex situations.

The Digital Contact & Services Senior Associate at PwC will leverage data and analytics to derive insights from large datasets, support clients with complex business problems, and lead the design of AI solutions for customer engagement. Responsibilities include managing AI consultants and delivering solutions that align with business goals, regulatory requirements, and operational efficiency.