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The Microsoft Support Administrator provides Level 2 technical support for Microsoft products, manages Microsoft 365 and Azure environments, and collaborates with engineers to resolve issues.

The Senior Service Desk Analyst provides advanced technical support, mentors junior analysts, resolves escalated incidents, and enhances Service Desk processes while delivering customer service to internal and external clients.

The Patching Administrator will manage patch deployment and validation, assist with vulnerability remediation, document processes, and support operational excellence in IT environments.

Design and support automation solutions using UiPath and Power Automate. Responsibilities include optimizing existing environments, building workflows, collaborating with stakeholders, and maintaining documentation.