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Leads the technology operations team responsible for reliable, secure, scalable, and high-performing services. Oversees incident, problem, change, release, monitoring, automation, resilience, and continuous improvement practices. Manages operational policies, resources, budgets, reporting, and strategic initiatives while partnering with infrastructure, application, security, and business teams. Coaches staff, supports vulnerability remediation, and drives service stability and operational excellence across a multinational IT environment.

Leads enterprise application support operations, including team leadership, incident and problem management, service-level performance, application monitoring, troubleshooting, release support, change management, and continuous improvement. Coordinates with infrastructure, development, security, and business teams to maintain application availability and stability. Oversees escalations, resources, reporting, governance, automation, audit support, and corrective actions while developing support standards and team capabilities.

Leads cybersecurity governance, risk, assurance, incident response, regulatory compliance, threat monitoring, and security culture across 14 APAC General Insurance markets. Advises executives and boards, oversees security programs and technology reviews, coordinates cyber resilience exercises, manages governance reporting and third-party risk, and leads a team of five country information security managers. Partners with global security, privacy, legal, compliance, and technology teams while supporting transformation and M&A initiatives.

Manage multinational insurance programs, captive fronting solutions, and alternative risk structures across Asia. Drive portfolio growth through client and broker engagement, new business development, cross-selling, renewals, and market proposition development. Own service excellence, SLA performance, compliance, and account implementation while partnering with underwriting, legal, credit, and internal teams. Lead continuous improvement, stakeholder management, and team development in a multi-country matrix environment.

Lead an engineering team building enterprise platforms on Java, .NET, and Azure while establishing AI-native practices across the software development lifecycle. Responsibilities include integrating AI tools into coding, testing, code review, deployment, and observability; driving scalable application delivery; making architectural decisions; managing technical debt and release quality; evaluating emerging AI tools; developing engineers and technical leads; and supporting hiring and team culture.

Leads Commercial Operations performance and transformation across 10 APAC markets. Owns operational delivery, productivity, quality, cost reduction, risk controls, and regulatory readiness while managing distributed teams. Directs automation, workflow modernization, legacy system migration, business cases, FTE reduction roadmaps, benefits tracking, and change adoption. Partners with underwriting, finance, technology, HR, and regional leadership to align strategy, improve efficiency, and deliver measurable transformation outcomes.

Sets technical direction and architecture for large-scale Azure systems using .NET or Java while establishing AI engineering standards. Designs production LLM, RAG, semantic search, and agentic solutions; defines CI/CD, observability, testing, infrastructure-as-code, security, compliance, and model lifecycle practices. Resolves complex architecture challenges, mentors senior engineers, evaluates AI technologies, improves performance and cost efficiency, and partners with executive stakeholders to translate strategy into scalable engineering solutions.

The job description does not provide details about responsibilities, qualifications, technologies, compensation, location, travel, or clearance requirements.

Lead portfolio analytics for Commercial Insurance by delivering recurring reports, automated monitoring, deep-dive and market analyses, scenario modelling, and impact assessments. Partner with Pricing, Underwriting, Actuarial, Finance, and Data Engineering to translate insights into portfolio strategy, tooling enhancements, and stakeholder recommendations to drive evidence-based decisions and improve visibility into market and portfolio dynamics.

Leads North American technology portfolio strategy, annual and multiyear planning, governance, capital tracking, roadmap execution, reporting, and vendor oversight. Partners with Finance and technology leaders to align priorities, monitor portfolio health, improve Clarity adoption and data quality, establish governance frameworks, and manage escalations. Develops leadership dashboards and briefing materials while leading, mentoring, and developing the portfolio management team.