Top Tech Jobs & Startup Jobs

Lead consulting engagements that use Generative AI, agentic workflows, and LLMs to transform customer service and contact center operations. Responsibilities include assessing capabilities, developing AI-led transformation roadmaps, designing service blueprints and operating models, building value cases, advising senior stakeholders, supporting consultative sales, and collaborating with architecture, data, AI, and platform teams to implement scalable solutions.

Lead consulting engagements that apply generative AI and agentic solutions to service transformation and contact center challenges. Responsibilities include assessing service capabilities, designing AI-powered operating models and roadmaps, developing value cases, guiding solution architecture, advising senior stakeholders, supporting consultative sales, and implementing scalable LLM-based solutions aligned to business KPIs such as productivity, revenue, and customer satisfaction.

Develop and manage identity and access solutions across Microsoft Active Directory, Entra ID, and Microsoft 365 environments. Responsibilities include federation, tenant migrations, access reviews, security hardening, backup and disaster recovery, incident management, and PowerShell or Graph API scripting. The role also supports enterprise identity operations, compliance with ISO 27001, CIS-based security controls, and major outage response.

Lead consulting engagements that apply generative AI and agentic solutions to service transformation and contact center operations. Responsibilities include defining AI-led transformation strategies, designing agentic workflows and service blueprints, developing value cases, advising senior stakeholders, identifying automation opportunities, supporting consultative sales, and coordinating with architects, data teams, and platform specialists. The role requires strong customer service strategy, contact center, GenAI, LLM, consulting, and client relationship expertise.

Develop and enhance custom software solutions while designing and executing automated Selenium tests. Collaborate across teams, support technical decisions, troubleshoot test failures, integrate testing with frameworks and continuous integration tools, improve development processes, and mentor junior engineers using agile methodologies.

Analyzes and redesigns business workflows to improve efficiency and operational excellence. Collaborates with business users and cross-functional teams to define product requirements, develop use cases, document processes, and establish continuous monitoring and feedback mechanisms. Leads process improvement initiatives, supports key decisions, coordinates project delivery, and mentors junior team members. Requires substantial Hotel and Lodging experience, strong analytical and communication skills, workflow mapping expertise, and familiarity with project management principles.

Develop and enhance custom Java full-stack software solutions using modern frameworks and agile practices. Design RESTful APIs, integrate third-party services, optimize application performance, and deliver scalable applications. Serve as a subject matter expert, lead team decisions, collaborate across multiple teams, establish software development best practices, and mentor junior engineers.

Develops and enhances custom software solutions using Python, modern frameworks, object-oriented design, and agile practices. The role involves designing scalable applications, writing maintainable code, testing and debugging, collaborating with multiple teams, making technical decisions, gathering requirements, mentoring junior engineers, and implementing development standards and best practices.

Lead GenAI-powered service transformation consulting engagements, designing agentic AI solutions, service blueprints, operating models, and value cases. Advise senior client stakeholders, identify automation opportunities, develop transformation roadmaps, and collaborate with architects, data teams, and platform specialists. Drive consultative selling, client relationships, and measurable outcomes across productivity, revenue, customer satisfaction, and contact center performance.

Develop and enhance custom software and SAP environments using scalable solutions and agile practices. Manage SAP system architecture, landscapes, performance tuning, troubleshooting, monitoring, upgrades, patches, transports, databases, backups, security, and user administration. Serve as a subject matter expert, make team decisions, coordinate cross-functional stakeholders, improve processes, mentor junior staff, and support delivery across multiple teams.