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Analyzes customer feedback, operational metrics, behavioral data, and Voice of Customer information to identify experience trends, pain points, and improvement opportunities. Develops dashboards, reports, surveys, and recommendations; documents metrics and data requirements; validates reporting solutions; investigates data quality issues; and supports the transition to scalable, self-service analytics. Partners with Customer Care leaders and cross-functional teams to translate quantitative and qualitative findings into actionable business decisions.

Supports enterprise B2B sales and business development by researching prospects, qualifying and routing leads, maintaining customer and order data, coordinating email and SmartGift campaigns, preparing reports, supporting account setup, resolving routine issues, and ensuring timely sales-team follow-through.

Analyze Customer Care performance, trends, KPIs, and data quality; gather reporting requirements; define metrics and business rules; validate data solutions; develop dashboards and visualizations; and translate findings into actionable recommendations. The role partners with business leaders and technical teams to modernize legacy reporting, improve scalability, ensure data accuracy, and enable self-service analytics.

The Assistant Controller manages general ledger accounting operations and supervises the GL Accounting team. Responsibilities include month-end close, GAAP-compliant journal entries, revenue recognition under ASC 606, AR/AP, inventory and cost accounting, reconciliations, variance analysis, SOX controls, audit support, marketing expense accruals, technical accounting research, and executive reporting. The role also partners with business leaders, supports finance managers, and leads special projects.

Designs and owns analytics-ready datasets, semantic views, ELT pipelines, and standardized metrics in Snowflake. Partners with business, analytics, and engineering teams to enable self-service BI, maintain data quality and documentation, and support forecasting, machine learning, and generative AI initiatives. Provides senior guidance on data modeling, analytics engineering practices, and scalable data product design.

Manages accounts receivable, billing, cash application, credit memos, collections support, reconciliations, and payment discrepancy resolution. Performs month-end and quarter-end close activities, journal entries, balance sheet reconciliations, GAAP-compliant transaction processing, reporting, and ad hoc analysis. Collaborates with accounting and cross-functional teams on process improvements, system enhancements, and finance initiatives.

Leads complex, cross-functional enterprise initiatives from planning through delivery. Develops project plans, timelines, milestones, and dependencies; manages risks, resources, and roadblocks; facilitates stakeholder alignment and decision-making; and communicates status to senior leadership. The role also supports PMO governance, reporting, templates, process improvement, change management, and consistent project-management practices across business and technical teams.

Provides administrative and operational support to sales representatives by processing orders, maintaining accurate customer and opportunity records, coordinating customer inquiries and follow-ups, assisting with onboarding and account documentation, and communicating order updates. The role requires strong organization, attention to detail, Microsoft Office proficiency, CRM or ERP familiarity, effective communication, prioritization, and cross-functional coordination with sales, service, and operations teams.

Manage loyalty program operations, launches, testing, documentation, product releases, and cross-functional coordination across CRM, Product, Martech, Marketing, and Analytics teams. Oversee the Celebrations Passport program, member communications, engagement, and incrementality. Maintain loyalty dashboards, monitor wallet usage and redemption trends, provide KPI reporting and insights, and track experiment performance. Support customer lifecycle marketing, segmentation, retention initiatives, and UAT testing.

Provides customer service, order entry, issue resolution, returns coordination, payment processing, collections, and accounts receivable support. Manages customer accounts, follows up on overdue invoices, documents collection activity, resolves payment discrepancies, and maintains accurate account records. The role also supports freight coordination, showroom activities, file maintenance, and front desk coverage during busy periods.