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The Strategy & Operations Senior Lead role involves focusing on strategic planning and operational execution for the Service Cloud business. Responsibilities include managing operational reviews, leading initiatives, influencing budget execution, and collaborating with various teams to enhance growth and efficiency. Candidates must demonstrate strong problem-solving skills and the ability to navigate complex challenges.

As a Senior Manager of Software Engineering at Salesforce, you will lead a team that creates an enterprise search solution for Slack, integrating external data sources and ensuring a seamless user experience. Responsibilities include defining the team's vision, collaborating on roadmaps, ensuring timely delivery of goals, and enhancing engineering processes while managing team recruitment and coordination with external partners.

The role involves leading and enhancing the availability and resilience of software engineering solutions. You will work with teams to design and develop resilient applications, champion best practices, use infrastructure-as-code, integrate with APIs and microservices, and troubleshoot complex issues while maintaining service availability.